101 Ways to Improve Customer Service by Lorraine L. Ukens
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101 Ways to Improve Customer Service
By Lorraine L. Ukens

101 Ways to Improve Customer Service

Training, Tools, Tips, and Techniques

By (author) See other recent books by Lorraine L. Ukens
Format: Paperback

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101 Ways to Improve Customer Service by Lorraine L. Ukens

Book Description

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

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Book Details

ISBN: 9780787982003
ISBN-10: 0787982008
Format: Paperback
(278mm x 218mm x 29mm)
Pages: 400
Imprint: Jossey-Bass Inc.,U.S.
Publisher: John Wiley & Sons Inc
Publish Date: 27-Mar-2007
Country of Publication: United States

Books By Author Lorraine L. Ukens

What Would You Do? by Lorraine L. Ukens What Would You Do?, Paperback (January 2008)

What Would You Do? is based on A Prisoner's Dilemma and offers an excellent way of studying the issues of competition versus cooperation between individuals and among groups because it is one for which the optimal outcome, the one that would be best for both parties, is not always the outcome players will reach.

Cradle of Gold by Lorraine L. Ukens Cradle of Gold, Paperback (November 2004)

A simulated activity where the individuals and team members working alone and as a group must make the right decisions that will determine if they can survive a brutal sandstorm in the "Empty Quarter" in the middle of the Arabian Desert and then go on to locate the fabled mines of King Solomon.

Inca Trail by Lorraine L. Ukens Inca Trail, Paperback (November 2004)

Presents you with numerous challenging situations that require you to choose from a set of possible actions that offer the best chance for survival.

What Smart Trainers Know by Lorraine L. Ukens What Smart Trainers Know, Paperback (June 2001)

Learn from the best of the best! Written by highly regarded experts in the field--including Zane L. Berge, Jay A. Conger, Robert Hargrove, James M. Kouzes, Julie O'Mara, Barry Z. Posner, Fran Rees, William J. Rothwell, and Edgar H. Schein--What Smart Trainers Know offers you a comprehensive guide to the HRD profession's most critical issues.

» View all books by Lorraine L. Ukens

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Author Biography - Lorraine L. Ukens

Lorraine L. Ukens is the owner of Team-ing with Success, a consulting and training enterprise specializing in team building and leadership development. Her wide range of business experience, spanning more than twenty-five years, is applied in designing, facilitating, and evaluating programs in a variety of human resource development areas. Ukens is the author of more than ten books including the best-selling simulation, Lost in the Amazon and her most recent collection of activities, The New Encyclopedia of Group Activities, both from Pfeiffer. She received her M.S. degree from Towson University where she taught as an adjunct faculty member from 1997 until 2005.

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Recent books by Lorraine L. Ukens close
What Would You Do? by Lorraine L. Ukens
What Would You Do? by Lorraine L. Ukens
Cradle of Gold by Lorraine L. Ukens
Inca Trail by Lorraine L. Ukens
Inca Trail by Lorraine L. Ukens
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What Smart Trainers Know by Lorraine L. Ukens
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Adventure in the Amazon by Lorraine L. Ukens
Getting Together by Lorraine L. Ukens
Working Together by Lorraine L. Ukens
»
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