Answering the Ultimate Question by Richard Owen
Look inside with Google Book Preview
Answering the Ultimate Question
By Richard Owen

Answering the Ultimate Question

How Net Promoter Can Transform Your Business

By (author) See other recent books by Richard Owen See other recent books by Laura L. Brooks
Format: Hardback

Normal Price: $42.95
Your Price: $38.66 AUD, inc. GST
Shipping: $7.95 per order
You Save: $4.30! (10% off normal price)
Plus...earn $1.93 in Boomerang Bucks
Availability: Available Available, ships in 7-10 days



Answering the Ultimate Question by Richard Owen

Book Description

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.

Buy Answering the Ultimate Question book by Richard Owen from Australia's Online Bookstore, Boomerang Books.


Book Details

ISBN: 9780470260692
ISBN-10: 0470260696
Format: Hardback
(236mm x 163mm x 28mm)
Pages: 320
Imprint: Jossey Bass Wiley
Publisher: John Wiley and Sons Ltd
Publish Date: 5-Dec-2008
Country of Publication: United Kingdom

Books By Author Richard Owen

Sudan Days by Richard Owen Sudan Days, Paperback (January 2016)

Sudan Days gives a grass roots picture of British colonial rule in Africa in the second quarter of the twentieth century. In 1926, at the age of twenty-three, the author was posted to the Sudan, which was then an Anglo-Egyptian condominium, administered jointly by Britain and Egypt.

Monograph on the Fossil Reptilia of the Cretaceous Formations by Richard Owen Monograph on the Fossil Reptilia of the Cretaceous Formations, Paperback (September 2015)

Published 1851-64, this monograph focuses on fossil turtles, flying reptiles (pterosaurs) and marine lizards (mosasaurs and their relatives).

Monograph on the Fossil Reptilia of the Wealden and Purbeck Formations by Richard Owen Monograph on the Fossil Reptilia of the Wealden and Purbeck Formations, Paperback (April 2015)

Published in 1853-79, this monograph remains a benchmark for many of the species described, particularly the crocodiles and turtles.

Monograph on the Fossil Reptilia of the Mesozoic Formations by Richard Owen Monograph on the Fossil Reptilia of the Mesozoic Formations, Paperback (April 2015)

Originally published in 1874-89, this monograph describes fossil reptiles ranging from the Middle Jurassic through to the Early Cretaceous.

» View all books by Richard Owen

Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Answering the Ultimate Question book by Richard Owen and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)

Write a book review


Author Biography - Richard Owen

Richard Owen is CEO of Satmetrix. Satmetrix was instrumental in developing the concept of Net Promoter and is dedicated to helping organizations apply and benefit from this revolutionary approach using innovative technology and services. Laura Brooks, PhD, is vice president of research and consulting at Satmetrix. She is the acknowledged expert in applying the Net Promoter discipline at an operational level. Brooks has conducted and published over thirty studies on Net Promoter, customer loyalty, and word of mouth marketing.

Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by Richard Owen close
Sudan Days by Richard Owen
Monograph on the Fossil Reptilia of the Cretaceous Formations by Richard Owen
Monograph on the Fossil Reptilia of the Wealden and Purbeck Formations by Richard Owen
Monograph on the Fossil Reptilia of the Mesozoic Formations by Richard Owen
Monograph on the Reptilia of the Kimmeridge Clay and Portland Stone by Richard Owen
Monograph of the Fossil Reptilia of the Liassic Formations by Richard Owen
Lady Chatterley's Villa by Richard Owen
Geology and Inhabitants of the Ancient World by Richard Owen
British Fossil Brachiopoda by Richard Owen
British Fossil Brachiopoda by Richard Owen
On the Extent and Aims of a National Museum of Natural History by Richard Owen
On the Anatomy of Vertebrates by Richard Owen
Mascia (Angelo) V. U.S. U.S. Supreme Court Transcript of Record with Supporting Pleadings by Richard Owen
British Fossil Brachiopoda by Richard Owen
On the Anatomy of Vertebrates by Richard Owen
British Fossil Brachiopoda by Richard Owen
Monograph on the Fossil Reptilia of the London Clay by Richard Owen
On the Anatomy of Vertebrates by Richard Owen
British Fossil Brachiopoda by Richard Owen
British Fossil Brachiopoda by Richard Owen
»
Recent books by Laura L. Brooks close
Answering the Ultimate Question by Laura L. Brooks
»
BoomerangBooks.com.au close