At America's Service
By (author) Karl Albrecht
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At America's Service by Karl Albrecht
Book DescriptionFrom the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
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Book DetailsISBN: 9780446393164
(210mm x 140mm x 15mm)
Imprint: Warner Books
Publisher: Little, Brown & Company
Publish Date: 1-Jan-1992
Country of Publication: United States
Books By Author Karl Albrecht
Brain Snacks, Paperback / softback (April 2015)
. . . being a collection of peculiar ideas, curious questions, oddball observations, pithy quotations, factoids, lame jokes, quirky definitions, mysteries, weird news stories, rants, witticisms and nitwitticisms, strange speculations, and other stuff you didn't know you didn't know
Social Intelligence, Paperback (March 2009)
Harvard professor and bestselling author Howard Gardner made the concept of Intelligence Quotient a part of our vocabulary. With Daniel Goleman's Emotional Intelligence, the idea entered the mainstream, becoming surprisingly popular???particularly in the business world.
Practical Intelligence, Paperback (March 2009)
In his book Social Intelligence , author, consultant, and executive adviser Karl Albrecht showed how dealing with people and social situations can determine success both at work and in life. Similarly, in this new book, Albrecht explains how the practical intelligence qualifies as one of the key life skills. .
Only Thing That Matters, Paperback (April 1993)» View all books by Karl Albrecht
The author challenges American business to change its values, culture, management structure, and style in order to make a total commitment to the customer.
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