The Basics of Process Mapping
2nd Revised edition
By (author) Robert Damelio
Normal Price: $37.99
Your Price: $34.19 AUD, inc. GST
Shipping: $7.95 per order
You Save: $3.80! (10% off normal price)
Plus...earn $1.71 in Boomerang Bucks
Availability: Available, ships in 7-10 days
Basics of Process Mapping by Robert Damelio
Book DescriptionThe bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations' headquarters. Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. New in the Second Edition: * Four new chapters and 75 new graphics * An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes * A set of measures for flow and waste * A discussion of problematic features of knowledge work and business processes that act as barriers to flow * Seven principles* and 29 guidelines for improving the flow of knowledge work * A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. *The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.
Buy Basics of Process Mapping book by Robert Damelio from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781563273766
(229mm x 152mm x 13mm)
Imprint: Productivity Press
Publisher: Taylor & Francis Inc
Publish Date: 1-Feb-2009
Country of Publication: United States
» Have you read this book? We'd like to know what you think about it - write a review about Basics of Process Mapping book by Robert Damelio and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Bestselling Books: Our Current Bestsellers | Australia's Hottest 1000 Books | Bestselling Fiction | Bestselling Crime Mysteries and Thrillers | Bestselling Non Fiction Books | Bestselling Sport Books | Bestselling Gardening and Handicrafts Books | Bestselling Biographies | Bestselling Food and Drink | Bestselling History | Bestselling Travel Books | Bestselling School Textbooks & Study Guides | Bestselling Children's General Non-Fiction | Bestselling Young Adult Fiction | Bestselling Children's Fiction | Bestselling Picture Books | Top 100 US Bestsellers
Phone: 1300 36 33 32 (9am-2pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2016. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.