50 Little Things to Make a Big Difference to Motivation and Team Leadership
By (author) David Freemantle
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Biz by David Freemantle
Book DescriptionThis could be a senior executive in a bank, a department manager in a retail store, a middle manager in a government agency or a team leader in a charity. It could be a foreman on a building site or a supervisor in a call centre. "Challenge your team everyday"; This book is designed to be read on a section-a-day basis, focusing each day on one simple thing that you can do to make a big difference in motivating your team. Each of these little behaviours in themselves are not difficult and can easily be practiced. By concentrating on one such behaviour each day you will begin to build up a reputation as a great boss who motivates people and who actually does the BIZ. "Push Back The Boundaries (do something new everyday)"
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Book DetailsISBN: 9781857883466
(212mm x 135mm x 10mm)
Imprint: Nicholas Brealey Publishing
Publisher: Hodder & Stoughton General Division
Publish Date: 23-Sep-2004
Country of Publication: United Kingdom
Books By Author David Freemantle
Buzz, Paperback (September 2004)» View all books by David Freemantle
This book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients.
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Author Biography - David Freemantle
David Freemantle is a well-known author and speaker on people management and customer service. He wrote his first book, Superboss, in 1984 - recently re-endorsed by Management Today as "jargon free and a wealth of practical and inspiring advice." Following a successful career which culminated in a board appointment with a major airline; this rapidly became a bestseller, and featured in the Business Book Bestseller Lists. Since then he has written a number of other bestselling books that have been published in 14 languages, including his What Customers Like About You (also from Nicholas Brealey Publishing) which has sold more than 10,000 copies.
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