Business Process Outsourcing
The Competitive Advantage
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Business Process Outsourcing by Rick L. Click
Book DescriptionBusiness Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution.
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Book DetailsISBN: 9780471655770
(236mm x 164mm x 21mm)
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 9-Nov-2004
Country of Publication: United States
Books By Author Rick L. Click
Essentials of Business Process Outsourcing, Paperback (May 2005)» View all books by Rick L. Click
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.
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Author Biography - Rick L. Click
RICK L. CLICK is the CEO of American Outsourcing Group, LLC (www.aogusa.net), a Houston--based business process outsourcing consulting firm. THOMAS N. DUENING is Assistant Professor of Management at the University of Houston--Downtown, and President of INSYTE Business Research Group (www.insytebrg.com).
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