Service and Inequality in Luxury Hotels
By (author) Rachel Sherman
Normal Price: $62.00
Your Price: $55.80 AUD, inc. GST
Shipping: $7.95 per order
You Save: $6.20! (10% off normal price)
Plus...earn $2.79 in Boomerang Bucks
Availability: Available to Backorder, No Due Date for Supply
Class Acts by Rachel Sherman
Book DescriptionIn this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including playing games, comparing themselves to other workers and guests, and forming meaningful and reciprocal relations with guests. Through their contact with hotel staff, guests learn how to behave in the luxury environment and come to see themselves as deserving of luxury consumption. These practices, Sherman argues, help make class inequality seem normal, something to be taken for granted. Throughout, "Class Acts" sheds new light on the complex relationship between class and service work, an increasingly relevant topic in light of the growing economic inequality in the United States that underlies luxury consumption.
Buy Class Acts book by Rachel Sherman from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9780520247826
(229mm x 152mm x 22mm)
Imprint: University of California Press
Publisher: University of California Press
Publish Date: 17-Jan-2007
Country of Publication: United States
Books By Author Rachel Sherman
First Hurt, Paperback (April 2006)» View all books by Rachel Sherman
Evokes the wonders and horrors of a young woman's life, from girl to teenager to adult, through crushes, sex, family, and the agonies and ecstasies of finding one's way. This work is of interest to fans of AM Homes, Mary Gaitskill, Mona Simpson, and Rick Moody.
» Have you read this book? We'd like to know what you think about it - write a review about Class Acts book by Rachel Sherman and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Author Biography - Rachel Sherman
Rachel Sherman is Assistant Professor in the Department of Sociology at Yale University.
Bestselling Books: Our Current Bestsellers | Australia's Hottest 1000 Books | Bestselling Fiction | Bestselling Crime Mysteries and Thrillers | Bestselling Non Fiction Books | Bestselling Sport Books | Bestselling Gardening and Handicrafts Books | Bestselling Biographies | Bestselling Food and Drink | Bestselling History | Bestselling Travel Books | Bestselling School Textbooks & Study Guides | Bestselling Children's General Non-Fiction | Bestselling Young Adult Fiction | Bestselling Children's Fiction | Bestselling Picture Books | Top 100 US Bestsellers
Phone: 1300 36 33 32 (9am-5pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2017. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.