Class Acts by Rachel Sherman
Look inside with Google Book Preview
Class Acts
By Rachel Sherman

Class Acts

Service and Inequality in Luxury Hotels

By (author) See other recent books by Rachel Sherman
Format: Paperback

Normal Price: $61.00
Your Price: $54.90 AUD, inc. GST
Shipping: $7.95 per order
You Save: $6.10! (10% off normal price)
Plus...earn $2.74 in Boomerang Bucks
Availability: Available Available to Backorder, No Due Date for Supply



Class Acts by Rachel Sherman

Book Description

In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including playing games, comparing themselves to other workers and guests, and forming meaningful and reciprocal relations with guests. Through their contact with hotel staff, guests learn how to behave in the luxury environment and come to see themselves as deserving of luxury consumption. These practices, Sherman argues, help make class inequality seem normal, something to be taken for granted. Throughout, "Class Acts" sheds new light on the complex relationship between class and service work, an increasingly relevant topic in light of the growing economic inequality in the United States that underlies luxury consumption.

Buy Class Acts book by Rachel Sherman from Australia's Online Bookstore, Boomerang Books.


Book Details

ISBN: 9780520247826
ISBN-10: 0520247825
Format: Paperback
(229mm x 152mm x 22mm)
Pages: 373
Imprint: University of California Press
Publisher: University of California Press
Publish Date: 17-Jan-2007
Country of Publication: United States

Other Editions...


Books By Author Rachel Sherman

First Hurt by Rachel Sherman First Hurt, Paperback (April 2006)

Evokes the wonders and horrors of a young woman's life, from girl to teenager to adult, through crushes, sex, family, and the agonies and ecstasies of finding one's way. This work is of interest to fans of AM Homes, Mary Gaitskill, Mona Simpson, and Rick Moody.

» View all books by Rachel Sherman

Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Class Acts book by Rachel Sherman and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)

Write a book review


Author Biography - Rachel Sherman

Rachel Sherman is Assistant Professor in the Department of Sociology at Yale University.

Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by Rachel Sherman close
First Hurt by Rachel Sherman
»
BoomerangBooks.com.au close