Complaints and Grievances in Psychotherapy
A Handbook of Ethical Practice
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Complaints and Grievances in Psychotherapy by Fiona Palmer Barnes
Book DescriptionWhat is good practice when handling a complaint? What is the ethical basis of such practice? Fiona Palmer-Barnes pays equal attention to both these issues which are essential for psychotherapists and counsellors practising today. Drawing on her considerable experience of managing complaints for both the British Association for Counselling and the United Kingdom Council for Psychotherapy, she delineates the basics for putting in place a professional and ethical system of investigation and action. Illustrated by case examples, the handbook covers all aspects of complaints and grievance management: * competence * contract * confidentiality * mistakes or malpractice * principles for dealing with complaints * investigation * adjudication * sanctions * outcomes * appeals It includes useful addresses, current codes of ethics from major umbrella organizations, protocols and sample letters.
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Book DetailsISBN: 9780415152518
(216mm x 138mm x 18mm)
Publisher: Taylor & Francis Ltd
Publish Date: 14-May-1998
Country of Publication: United Kingdom
Books By Author Fiona Palmer Barnes
Values and Ethics in the Practice of Psychotherapy and Counselling, Paperback (July 2001)» View all books by Fiona Palmer Barnes
Addresses the aspects of the value system in which therapists are situated. This book explores the key issues through the experience of the contributors, each of whom is well known in this field. It deals with different aspects of the psychotherapist's work, beginning with the general underlying principles, continuing through matters of technique.
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