Conflict Management Strategies and Skills for the Individual
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Conflict Coaching by Tricia S. Jones
Book DescriptionRecent research shows that between 25-85% of conlfict disputants referred to mediation choose not to participate (i.e., they resist wanting to meet face-to-face). In the field of conflict resolution, conflict coaching is the only process that has emerged which allows resolution methods to work on a one-on-one basis. Conflict Coaching: Conflict Resolution Strategies and Skills for the Individual defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique. In a service society where human relationships are central to our professional as well as personal lives, individuals value one-on-one attention to get custom solutions for handling important interpersonal communication. Rooted in research and theory, the text is organized into three sections, Introducing Conflict Coaching, Conducting Conflict Coaching, and Integrating Conflict Coaching, and offers a practical model for coaching. It is a useful volume for students and practicioners in a range of academic disciplines including communication, business, education, law, psychology, sociology, and social work.
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Book DetailsISBN: 9781412950831
(229mm x 152mm x 13mm)
Imprint: SAGE Publications Inc
Publisher: SAGE Publications Inc
Publish Date: 12-Feb-2008
Country of Publication: United States
Books By Author Tricia S. Jones
Conflict Resolution in the Field, Paperback (December 2004)» View all books by Tricia S. Jones
Offers a comprehensive review of conflict management and dispute resolution effectiveness in seven areas of conflict resolution practice: Family Mediation; Court Mediation; Community Mediation; Workplace Dispute Resolution; Environmental Conflict Resolution; Conflict Resolution Education; and, Victim Offender Mediation and Restorative Justice.
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Author Biography - Tricia S. Jones
Tricia S. Jones (Ph.D., The Ohio State University; M.S., PurdueUniversity; B.S.,University ofWiscon-sin-Oshkosh) has been a conflict scholar, practitioner, and consultant for 25 years. She has written, edited, or co-edited 5 books, published more than 50 articles or book chapters, presented more than 100 presentations at national or international conferences, and received more than $2.1 million in grant fund-ing for her research in the area of conflict processes. She is currently editor of Conflict Resolution Quarterly and serves as a guest reviewer for other conflict management journals. Dr. Jones brings con-siderable knowledge of conflict theory and research that can be applied to conflict coaching. In addition, she has been an active conflict management trainer for a variety of Fortune 100 and national non-profit organization for the past 20 years. In recognition of her emphasis of theory and practice integration, she received the Jeffrey Z. Rubin Theory to Practice Award in conflict management from the International As-sociation for Conflict Management in 2005. (She is also a co-author of a forthcoming introductory inter-personal communication textbook to be published by Houghton Mifflin.) Ross Brinkert (Ph.D. & M.A., TempleUniversity; B.A.,ConcordiaUniversity) is experienced as a coach in wide variety of settings, including Fortune 100 organizations. He has three years of experience co-leading a large campus conflict resolution program (with the first known use of institutionalized conflict coaching in the United States) and has more than 10 years of experience as an organizational develop-ment professional with a specialization in conflict resolution. Courses he teaches at Penn State Abington include those in public relations/corporate communication, organizational communication, conflict resolu-tion and negotiation, and public speaking.
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