Conquering Complexity in Your Business
How Wal-Mart, Toyota, and Other Top Companies are Breaking Through the Ceiling on Profits and Growth
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Conquering Complexity in Your Business by Michael L. George
Book Description'The winners and losers in the next decade...may well be separated by a single factor: those that conquer complexity and those that do not' - Michael L. George and Stephen A. Wilson. Here's a guarantee: Somewhere in your business, there is too much complexity. It erodes profitability, impedes productivity, confuses customers, and adds non-recoverable costs that can kill you in the marketplace. But that's only half the equation: You may also be losing out by having too little of the complexity where it counts - in the products, services, and options you offer to customers. Customers call this value-added complexity "variety", "options", or "customization". Either way, as you'll discover in "Conquering Complexity in Your Business", the impact of complexity is enormous in terms of lost profit and missed growth opportunities.In this breakthrough book from Michael L. George and Stephen A. Wilson, you'll find out why the trick to outperforming your competition and staying ahead of the curve in today's highly customer-centric business environment is achieving the optimum levels of complexity in your products, services, and operations. Best of all, for the first time in print, you'll find powerful tools that will let you quantify and pinpoint complexity in your business. You'll also find strategies for conquering that complexity and dramatically increasing productivity, profits and market share. "Conquering Complexity in Your Business" is packed with real-world practical advice and guidance from both a strategic and tactical perspective. With the help of fascinating and instructive in-depth case studies from Dell, Capital One, Southwest Airlines, Wal-Mart, Toyota, Scania, Lockheed Martin, Aldi, and other companies that have conquered complexity to become world leaders in their industries, the authors show you how to: strategically identify the offering and process complexity in your business; quantify the impact of that complexity; decide which complexity you want to keep to drive growth and which to eliminate to cut costs; select and implement specific operational approaches to eliminate different kinds of complexity; and, sustain an environment with just the right balance of complexity your company needs to maximize productivity and profits.Don't let complexity impose a ceiling on your profits and growth. Read "Conquering Complexity in Your Business" and learn how to serve your customers more effectively, dominate your competition, and delight your shareholders. 'This is an important book that should be read by every CEO. "Conquering Complexity" is not just about reducing costs; it's fundamentally about growing revenues and creating economic value by serving your customers more effectively' - Lou Giuliano, Chairman, President and CEO, ITT Industries. 'Complexity creeps into organizations incrementally, and each additional decision is, by itself, almost always justifiable. But faced with a crisis, many companies, including American Airlines, have chosen a head-on approach to removing complexity - we simply could not afford to do otherwise' - Gerard J. Arpey, President and CEO, AMR Corporation and American Airlines.'As we tackle the most resistant issues in the company, it is clear that complexity is a key causal. The challenge is getting our arms around the cost of complexity. Being able to size the opportunity creates a compelling call to action' - Anne M.Mulcahy, Chairman and CEO, Xerox Corporation. 'It is critical that the authors' study and analysis gets outs to a wider audience to explain how complexity occurs and more importantly, how to both attack it and prevent it' - Chris Cool, Vice President, Northrup-Grumman Corporation.Many managers and executives intuitively understand that the benefits from conquering complexity can be huge. But only a handful worldwide know to how to precisely measure, manage, and profit from complexity. Now, with "Conquering Complexity in Your Business", a breakthrough book from complexity gurus Michael L. George and Stephen A. Wilson, all of that changes. Learn how to break through the ceiling on your company's profits and growth.
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Book DetailsISBN: 9780071435086
(231mm x 160mm x 31mm)
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Aug-2004
Country of Publication: United States
Books By Author Michael L. George
Fast Innovation, Hardback (July 2005)
Explains why it takes so long for innovations to reach the market and why they so often fail. This book provides solutions for how to reduce time - to market and increase the success rate. It offers the tools to achieve: faster and controllable time-to-market; a highly differentiated product, service or experience; and, low cost of complexity.
Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed, Paperback (October 2004)
Provides the tools for implementing Lean Six Sigma - what they are, how they work, and which to use. This book presents the tools and concepts needed to understand, implement, and leverage Lean Six Sigma. It provides analyses of nearly 100 tools and methodologies - from DMAIC and Pull Systems to Control Charts and Pareto Charts.
What is Lean Six Sigma?, Paperback (November 2003)
Offers an introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. This title helps to discover how Lean Six Sigma quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.
Lean Six Sigma for Service, Hardback (July 2003)» View all books by Michael L. George
Describing the basic elements of successful deployment, this work shows you how Lean Six Sigma can cut costs by reducing complexity; how to utilize its tools to provide better quality service; and how you can use shareholder value to drive project selection - without needing an MBA.
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Author Biography - Michael L. George
Michael George (Dallas, TX) is the author of Lean Six Sigma and Lean Six Sigma for Services . He is founder and CEO of George Group, a consulting company that delivers rapid and sustained improvements in shareholder value through unique methodologies. George Group is the global leader in Lean Six Sigma. Stephen Wilson (Dallas, TX) is the director of the Cost of Complexity practice at the George Group. He also has expertise in strategy development, Valued Based Management and Lean Six Sigma, the process improvement methodology. He holds an MBA in Strategy and Finance from the Wharton School.
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