Consumer Satisfaction in Medical Practice
Normal Price: $188.00
Your Price: $169.20 AUD, inc. GST
Shipping: $7.95 per order
You Save: $18.80! (10% off normal price)
Plus...earn $8.46 in Boomerang Bucks
Availability: Available, ships in 7-10 days
Consumer Satisfaction in Medical Practice by William Winston
Book DescriptionConsumer Satisfaction in Medical Practice will equip physicians and other decision makers in health care with the necessary tools to meet the growing demand for customers'satisfaction in medical practices. Addressing the deliverance of accurate and affective medical services, this intelligent guide provides you with proven techniques in order to provide competitive prices, convenience, accessibility, and quality outcomes to customers. Consumer Satisfaction in Medical Practice turns the delivery of health care toward the patient. Each recommendation will enable you to provide long-term and cost-effective benefits for customers and your company. Exposing common myths about medical practice, this knowledgeable book offers you a patient's perspective on the services they need and request to help you offer your customers the appropriate services. From Consumer Satisfaction in Medical Practice, you will be able to give customers the medical services they want with the help of proven methods and suggestions which include: * remembering that office budgets, profits for practitioners, and financial strengths of progressive hospitals and physician service organizations exist to help offer better health services to customers * creating a consumers'bill of rights that ensures patients that they are receiving the best possible care for their money, that every patient has a right to their own medical information, and that every patient has a right to express grievances * sending out newsletters and announcements of staff changes and changes to office hours to improve physician services to patients * incorporating consumer satisfaction in employee and physician performance evaluations and setting standards for consumer satisfaction * measuring physician staff and employee satisfaction along with that of the patient and payer to improve provider conditions and consumer satisfaction * increasing physician satisfaction by recognition through awards and an incentive system Featuring several charts, tables, and suggestion boxes, this guide contains effective steps that you can institute in order to offer excellent care to your customers. Consumer Satisfaction in Medical Practice allows you to expand and improve customer satisfaction for the benefit of your customers and your business.
Buy Consumer Satisfaction in Medical Practice book by William Winston from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9780789007131
(216mm x 152mm x mm)
Imprint: Haworth Press Inc
Publisher: Taylor & Francis Inc
Publish Date: 4-Aug-1999
Country of Publication: United States
Books By Author William Winston
View all books by William Winston
» Have you read this book? We'd like to know what you think about it - write a review about Consumer Satisfaction in Medical Practice book by William Winston and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Bestselling Books: Our Current Bestsellers | Australia's Hottest 1000 Books | Bestselling Fiction | Bestselling Crime Mysteries and Thrillers | Bestselling Non Fiction Books | Bestselling Sport Books | Bestselling Gardening and Handicrafts Books | Bestselling Biographies | Bestselling Food and Drink | Bestselling History | Bestselling Travel Books | Bestselling School Textbooks & Study Guides | Bestselling Children's General Non-Fiction | Bestselling Young Adult Fiction | Bestselling Children's Fiction | Bestselling Picture Books | Top 100 US Bestsellers
Phone: 1300 36 33 32 (9am-2pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2016. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.