Cooperative Reference by Linda S. Katz
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Cooperative Reference
By Linda S. Katz

Cooperative Reference

Social Interaction in the Workplace

By (author) See other recent books by Linda S. Katz See other recent books by Celia Hales-Mabry
Format: Hardback

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Cooperative Reference by Linda S. Katz

Book Description

Expert advice for more effective teamwork in the library! Cooperative Reference: Social Interaction in the Workplace addresses the need for reference librarians to work together to keep the system running smoothly. This book explores the various means of developing social professionalism, collaborating on projects, and combining forces with other libraries to remain on the cutting edge of information services in this new century. Using this guide, you will learn from the first-hand experiences of on-the-job reference librarians. This book will give you--as a reference librarian, administrator, library science student, or educator--ideas to support cooperative efforts in the library and beyond. This book will show you how to better interact with: * other reference librarians * face-to-face users * online users * library and academia faculty * other libraries Cooperative Reference reveals how patrons perceive you from the other side of the desk. This book shows that first impressions--how you dress, your attitude, how you interact with other workers, and how you address the patron's questions--directly affect the patron's visit and influence his or her decisions about using your library in the future. The social skills in this volume can also directly benefit your library as library budgets can no longer keep up with the skyrocketing costs of library materials. To continue viability, many libraries must be willing to work together to share costs and experience. Other topics in Cooperative Reference include: * tag-team referencing--a dynamic, synergistic environment at the reference desk * teaching librarians about interpersonal skills--how to establish professional, collegial relationships with one another * librarians teaming up to teach a class together * cooperative reference desk scheduling--how to create and implement tailored desk hours * collection development between librarians for different departments * working together to create online services * a consolidation of reference services by two separate libraries Using several case examples, this well-referenced book takes an innovative look at the ever-increasing necessity for librarians to work together for the good of the patrons, the workers, and the library structure. Cooperative Reference will improve the reference services of public and academic libraries both large and small.

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Book Details

ISBN: 9780789023704
ISBN-10: 0789023709
Format: Hardback
(222mm x 158mm x 26mm)
Pages: 300
Imprint: Haworth Press Inc
Publisher: Taylor & Francis Inc
Publish Date: 18-Jun-2004
Country of Publication: United States

Other Editions...


Books By Author Linda S. Katz

Managing Digital Resources in Libraries by Linda S. Katz Managing Digital Resources in Libraries, Hardback (March 2005)

Fenner (library acquisition department, University of North Carolina-Greensboro) offers a practical guide to managing library materials in digital formats. Librarians share their expertise in the acquisition and management of digital resources, addressing questions of licensing, funding, and providing access. They also examine innovative projects a

Research,Reference Service,and Resources for the Study of Africa by Linda S. Katz Research,Reference Service,and Resources for the Study of Africa, Hardback (December 2004)

Unlike most references on Africa that concentrate on collection development, this work focuses on the study of Africa. LaFond (associate librarian, State University of New York-Albany) and Walsh (African Studies Library, Boston University) present solutions to common problems in the study of Africa, such as Internet accessibility problems, the impo

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