Crisis Management by Apology by Keith Michael Hearit
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Crisis Management by Apology
By Keith Michael Hearit

Crisis Management by Apology

Corporate Response to Allegations of Wrongdoing

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Format: Hardback

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Crisis Management by Apology by Keith Michael Hearit

Book Description

This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan. The broad-perspective approach of this volume makes the content relevant and appealing to practitioners and scholars in public relations, business communications, and management. It is a valuable text for courses that take a discursive approach to public relations, and it also appeals to readers in business management, examining apology as a response strategy to corporate crises.

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Book Details

ISBN: 9780805837889
ISBN-10: 0805837884
Format: Hardback
(229mm x 152mm x 20mm)
Pages: 264
Imprint: Lawrence Erlbaum Associates Inc
Publisher: Lawrence Erlbaum Associates Inc
Publish Date: 23-Sep-2005
Country of Publication: United States

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Books By Author Keith Michael Hearit

Crisis Management by Apology by Keith Michael Hearit Crisis Management by Apology, Paperback (September 2005)

Examines the role of apology in response to public attack. It considers topics, from public figures and individuals to corporations and government. This book explores the ethics and the legal liabilities of apologies. Case studies are featured, including an international example for apology making from Japan.

» View all books by Keith Michael Hearit

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