The Crisis Manager
Facing Disasters, Conflicts, and Failures
By (author) Otto Lerbinger
Crisis Manager by Otto Lerbinger
Book DescriptionAs crises become more numerous, visible, and calamitous, organizations have no choice but to accept them as an inescapable reality that must be factored into their planning and decision making. This book is written for present and future crisis managers--men and women who will be drawn into that inevitable occurrence and whose performance will determine their organization's future as well as their own. It is also written for all managers because the lessons learned in crisis management add to their qualifications as policymakers and decision makers. Organized into four parts, this book: * provides a classification of seven crisis types that enables a manager faced with a crisis to place it within the most relevant category and apply the recommended strategies; * supplements the recommended strategies on how to improve management performance so that future crises can be averted; * examines the causes that lead up to crises, enabling a manager to take preventive action; * recognizes the central role of crisis communication when a crisis event occurs; * assigns critical importance to the impact of a crisis on an organization's reputation--an intangible asset that affects the long-term value and profitability of an organization; and * urges managers on all levels and different functional areas of an organization to become familiar with crisis management so they know how their actions can prevent or mitigate crises.
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Book DetailsISBN: 9780805823868
(229mm x 152mm x 25mm)
Imprint: Routledge Member of the Taylor and Francis Group
Publisher: Taylor & Francis Inc
Publish Date: 12-Feb-1997
Country of Publication: United States
Books By Author Otto Lerbinger
Global Manager, Paperback (October 2013)
It examines the context in which multi-national companies operate and how the key players interact with each other and with the external business environment. It takes an issues based approach that explores contemporary issues that impact global business activity and examines the managerial responses to those issues. An excellent course text.
Corporate Public Affairs, Paperback (November 2005)» View all books by Otto Lerbinger
Exploring the increasing interest in public affairs by organizations, the author indicates that more and more frequently corporations are establishing public affairs positions - typically within public relations departments - to respond to issues and concerns arising out of the sociopolitical environment in which the corporation functions.
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Author Biography - Otto Lerbinger
Otto Lerbinger is professor emeritus at Boston University. He has lectured around the globe on issues of corporate communication, management, and public relations.
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