10 Secrets to World-Class Customer Care
By (author) Darby Checketts
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Customer Astonishment by Darby Checketts
Book DescriptionGreat customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is to strike with awe and wonder. Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. Discover the Power of WOW, which is necessary to positively astonish those who depend on you. Set your own mark for world-class customer care.
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Book DetailsISBN: 9781931741682
(228mm x 152mm x 13mm)
Imprint: Robert D. Reed Publishers
Publisher: Robert D. Reed Publishers
Publish Date: 7-Dec-2007
Country of Publication: United States
Books By Author Darby Checketts
New American Prosperity, Paperback (September 2009)» View all books by Darby Checketts
A collection of 39 essays that are based on the theme of redefining success as Smart and Happy versus Rich and Famous. It assists you, your loved ones and your friends in meeting life's challenges in a way that demonstrates how Smart you are and how Happy you are determined to be.
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Author Biography - Darby Checketts
Darby is the president of Cornerstone Professional Development of Mesa, Arizona, which he founded in 1985. He is known as the originator and worldwide proponent of Customer Astonishment. His work has influenced thousands of organizations and millions of individuals around the globe. His corporate career includes Ford Motor Company and Digital Equipment Corporation. He is the author of seven books.
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