Customer Centricity Through Workforce Optimization
By (author) William Durr
Format: Paperback / softback
Customer Centricity Through Workforce Optimization by William Durr
Book DescriptionThis book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.
Buy Customer Centricity Through Workforce Optimization book by William Durr from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781932558104
Paperback / softback
(227mm x 158mm x 22mm)
Imprint: ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Publish Date: 1-May-2007
Country of Publication: United States
» Have you read this book? We'd like to know what you think about it - write a review about Customer Centricity Through Workforce Optimization book by William Durr and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Phone: 1300 36 33 32 (10am-5pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
© 2003-2016. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.