Customer Centricity Through Workforce Optimization
By (author) William Durr
Format: Paperback / softback
Checking price & availability...
Customer Centricity Through Workforce Optimization by William Durr
This book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.
Classification: Economics, finance, business & management
Format: Paperback / softback (227mm x 158mm x 22mm)
Imprint: ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Publish Date: 1-May-2007
Country of Publication: United States
Comment on Customer Centricity Through Workforce Optimization by William Durr
How to Use What You've Got to Get What You Want by Marilyn Tam
The business world is full of people who are searching for something - the next great idea, the sure-fire marketing plan, the toy every kid has to have, the gadget without which no adult can live. This title shows everyday people how to use what they have got for both personal and professional success.
Employed for Life! by P. Anthony Burnham
In the instability and turbulence that characterise the modern workplace, most Americans are increasingly fearful about the security of their jobs as the corporate axe swings in ever wider arcs. How does one compete in the race to lower operating costs while maintaining a productive edge over the competition? This book answers this question.
Don't Stuff Up the Sale by Wendy Berry
Comprehensively covers the sales process from beginning to end, providing a useful guide for sales people of all levels of experience. We identify what it takes to become successful in sales and in easy-to understand terms, discuss methods of attaining proficiency.
Tourist Cultures by Stephen Wearing» View more books like these...
This engaging book argues that tourists - be they on a package tour or immersing themselves in local cultures - are not passive consumers of either destinations or their interpretations, but that they actively occupy a multi-sensory, embodied experience.
» Have you read this book? We'd like to know what you think about it - write a review and you'll earn Boomerang Bucks loyalty dollars!
Phone: 1300 36 33 32 (9am-5pm Mon-Fri AEST) - International: +61 2 8208 6044 - Online Form
© 2003-2013. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.