Customer Centricity Through Workforce Optimization
By (author) William Durr
Format: Paperback / softback
Customer Centricity Through Workforce Optimization by William Durr
Book DescriptionThis book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.
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Book DetailsISBN: 9781932558104
Classification: Business & management , Economics
Format: Paperback / softback (227mm x 158mm x 22mm)
Imprint: ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Publish Date: 1-May-2007
Country of Publication: United States
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