Customer Centricity Through Workforce Optimization by William Durr
Look inside with Google Book Preview
Customer Centricity Through Workforce Optimization
By William Durr

Customer Centricity Through Workforce Optimization

By (author) See other recent books by William Durr
Format: Paperback / softback

Checking availability...



Customer Centricity Through Workforce Optimization by William Durr

Book Description

This book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.

Buy Customer Centricity Through Workforce Optimization book by William Durr from Australia's Online Bookstore, Boomerang Books.


Book Details

ISBN: 9781932558104
ISBN-10: 1932558101
Classification: Business & management , Economics
Format: Paperback / softback (227mm x 158mm x 22mm)
Pages: 327
Imprint: ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Publish Date: 1-May-2007
Country of Publication: United States

You might also like...

Handbook of Anthropology in Business by Patricia L. Sunderland Handbook of Anthropology in Business by Patricia L. Sunderland

The first comprehensive work on the burgeoning field of business anthropology, this innovative reference book, including more than 60 international scholar-practitioners, provides a foundation for the field for years to come.

With Liberty and Dividends for All: How to Save Our Middle Class When Jobs Don't Pay Enough by Peter Barnes With Liberty and Dividends for All: How to Save Our Middle Class When Jobs Don't Pay Enough by Peter Barnes

Economic inequality has become like the weather: everyone talks about it and nobody does anything about it. The author actually has a plan: a bold effort to break the stalemate over economic policy, lift up our middle class, and make everyone a stakeholder in a cleaner planet.

Leading High Performance by Murray Eldridge Leading High Performance by Murray Eldridge

Shows how the principles of sports coaching, training, sports science and psychology offer tremendous opportunities for driving high performance in all businesses. It looks at ways in which high performance is achieved in sport and describes how this approach develops individuals, encouraging them towards high performance.

Vital Factors by Lee Froschheiser Vital Factors by Lee Froschheiser

For the past 45 years, a small, highly respected company called MAP has been successfully transforming companies and the lives of the people who work for them. The key: helping companies and people pinpoint their Vital Factors, the critical elements that will either hold them back or propel them to success.

» View more books like these...

Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Customer Centricity Through Workforce Optimization book by William Durr and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)

Write a book review


Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by William Durr close
»
BoomerangBooks.com.au close