Customer Centricity Through Workforce Optimization
By (author) William Durr
Format: Paperback / softback
Customer Centricity Through Workforce Optimization by William Durr
Book DescriptionThis book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.
Buy Customer Centricity Through Workforce Optimization book by William Durr from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781932558104
Classification: Business & management , Economics
Format: Paperback / softback (227mm x 158mm x 22mm)
Imprint: ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Publish Date: 1-May-2007
Country of Publication: United States
You might also like...
Illustrating Statistical Procedures by Ray W. Cooksey
This new edition updates a text that provides a set of descriptions for various statistical procedures as they are applied in the conduct of business, behavioral and social science research.
Homemaker Home Health Aide by Marianne Jennings
With more than 200 real-world cases and critical-thinking exercises, this book helps readers define their ethical compass within the business world. It covers all core topics and fulfills current curricular and AACSB accrediting standards. It uses an integrated approach to thoroughly explore the intersection of law, business strategy, and ethics.
Launch by Ben Walker
How to sell anything online, make a fortune and fulfil your dreams
Leverage by Tony Jeary» View more books like these...
Because Success is a results contest, let LEVERAGE help you identify your High Leverage Activities that will lead to you discovering a whole new world of opportunity, success and results faster!
» Have you read this book? We'd like to know what you think about it - write a review about Customer Centricity Through Workforce Optimization book by William Durr and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Phone: 1300 36 33 32 (9am-5pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
© 2003-2014. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.