Customer Centricity Through Workforce Optimization
By (author) William Durr
Format: Paperback / softback
Customer Centricity Through Workforce Optimization by William Durr
Book DescriptionThis book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.
Buy Customer Centricity Through Workforce Optimization book by William Durr from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781932558104
Paperback / softback
(227mm x 158mm x 22mm)
Imprint: ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Publish Date: 1-May-2007
Country of Publication: United States
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