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Customer Centricity Through Workforce Optimization
By William Durr

Customer Centricity Through Workforce Optimization

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Format: Paperback / softback

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Customer Centricity Through Workforce Optimization by William Durr

This book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.

ISBN: 9781932558104
ISBN-10: 1932558101
Classification: Economics, finance, business & management
Format: Paperback / softback (227mm x 158mm x 22mm)
Pages: 327
Imprint: ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Publish Date: 1-May-2007
Country of Publication: United States

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