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Customer Centricity Through Workforce Optimization
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Customer Centricity Through Workforce Optimization by William Durr
This book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.
ISBN: 9781932558104 ISBN-10: 1932558101 Classification: Economics, finance, business & management Format: Paperback / softback (227mm x 158mm x 22mm) Pages: 327 Imprint: ICMI Press (International Customer Management Institute) Publisher: ICMI Press (International Customer Management Institute) Publish Date: 1-May-2007 Country of Publication: United States |
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