Customer Centricity Through Workforce Optimization by William Durr
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Customer Centricity Through Workforce Optimization
By William Durr

Customer Centricity Through Workforce Optimization

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Format: Paperback / softback

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Customer Centricity Through Workforce Optimization by William Durr

Book Description

This book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.

Buy Customer Centricity Through Workforce Optimization book by William Durr from Australia's Online Bookstore, Boomerang Books.


Book Details

ISBN: 9781932558104
ISBN-10: 1932558101
Format: Paperback / softback
(227mm x 158mm x 22mm)
Pages: 327
Imprint: ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Publish Date: 1-May-2007
Country of Publication: United States

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