Customer Relationship Management
How to Turn a Good Business into a Great One
By (author) Graham Roberts-Phelps
Normal Price: $59.99
Your Price: $53.99 AUD, inc. GST
Shipping: $7.95 per order
You Save: $6.00! (10% off normal price)
Plus...earn $2.70 in Boomerang Bucks
Availability: Available, ships in 7-10 days
Customer Relationship Management by Graham Roberts-Phelps
Book DescriptionThis title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, how to segment your customers by value, pattern and buying criteria and how to generate a customer culture through the right methods of recruitment and training.
Buy Customer Relationship Management book by Graham Roberts-Phelps from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781854181145
Publish Date: 22-Mar-2001
Country of Publication: United Kingdom
Books By Author Graham Roberts-Phelps
Telephone Tactics, Paperback (September 1999)
A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation.
Working Smarter, Paperback (July 1999)» View all books by Graham Roberts-Phelps
More than a time management philosophy or system, this text outlines a way of approaching life, work and goals. It is written in an informal, conversational style, enhanced by numerous quotations and anecdotes. The approach is designed to be sustainable over time.
» Have you read this book? We'd like to know what you think about it - write a review about Customer Relationship Management book by Graham Roberts-Phelps and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Bestselling Books: Our Current Bestsellers | Australia's Hottest 1000 Books | Bestselling Fiction | Bestselling Crime Mysteries and Thrillers | Bestselling Non Fiction Books | Bestselling Sport Books | Bestselling Gardening and Handicrafts Books | Bestselling Biographies | Bestselling Food and Drink | Bestselling History | Bestselling Travel Books | Bestselling School Textbooks & Study Guides | Bestselling Children's General Non-Fiction | Bestselling Young Adult Fiction | Bestselling Children's Fiction | Bestselling Picture Books | Top 100 US Bestsellers
Phone: 1300 36 33 32 (9am-2pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2016. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.