By (author) Roger Cartwright
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Customer Relationships by Roger Cartwright
Book DescriptionThe sales function is the front--line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well--versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self--development for sales people.
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Book DetailsISBN: 9781841124520
(187mm x 146mm x 7mm)
Imprint: Capstone Publishing Ltd
Publisher: John Wiley and Sons Ltd
Publish Date: 26-Feb-2003
Country of Publication: United Kingdom
Books By Author Roger Cartwright
Titanic: The Myths and Legacy of a Disaster, Hardback (November 2011)
On 15 April 2012, 100 years will have passed since the Royal Mail Steamer Titanic hit an iceberg and foundered in the North Atlantic with the loss of 1,513 lives. This title explores the myths and the truths of Titanic.
Titanic, Paperback (July 2011)
Cruise America, Paperback (July 2010)
The North American cruise industry is the largest sector of the trade by a long way. Of the 2007 cruise market, US cruise vacationers alone represented over 70 per cent of the total. From the big players, the luxury market and niche cruising, to disasters and predictions, this illustrated book covers the whole industry, past, present and future.
P&O 'Princess', Paperback (January 2009)» View all books by Roger Cartwright
Recognised as the first British company to operate regular sea cruises, P&O has a history that goes back to 1837. This title tells the story of P&O Princess' illustrious history as a cruise line, from the Vectis, the world's first cruise ship to the Grand class ships, each carrying almost 3,000 passengers and weighing in at over 115,000 tons each.
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Author Biography - Roger Cartwright
ROGER CARTWRIGHT is a consultant and author specializing in organizational behavior, management, customer care and tourism. He is the author of over 20 books and has been responsible for the implementation of management development programs run in the US, Europe and India
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