The Customer Service Activity Book
50 Activities for Inspiring Exceptional Service
Customer Service Activity Book by Darryl S. Doane
Book Description"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of "sharing the load" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."
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Book DetailsISBN: 9780814472590
(276mm x 218mm x 21mm)
Publish Date: 1-Apr-2005
Country of Publication: United States
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Author Biography - Darryl S. Doane
DARRYL S. DOANE AND ROSE D. SLOAT (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service.
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