Customer Service Over the Phone
Techniques and Technology for Handling Customers Over the Phone 5th Revised edition
By (author) Stephen Coscia
Normal Price: $39.99
Your Price: $35.99 AUD, inc. GST
Shipping: $7.95 per order
You Save: $4.00! (10% off normal price)
Plus...earn $1.80 in Boomerang Bucks
Availability: Available, ships in 7-10 days
Customer Service Over the Phone by Stephen Coscia
Book DescriptionExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;
Buy Customer Service Over the Phone book by Stephen Coscia from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781578200467
(229mm x 152mm x 7mm)
Imprint: CMP Books
Publisher: Taylor & Francis Ltd
Publish Date: 11-Jan-1999
Country of Publication: United Kingdom
Books By Author Stephen Coscia
Tele-stress, Paperback (January 1998)» View all books by Stephen Coscia
Stress in call centres can be a big problem. According to a survey, 98per cent of call centre employees experience at least one stressful call each day - mostly from irate customers. This book provides commom-sense strategies that cope with tele-stress, in order to create a more pleaseant environment.
» Have you read this book? We'd like to know what you think about it - write a review about Customer Service Over the Phone book by Stephen Coscia and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Author Biography - Stephen Coscia
Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.
Bestselling Books: Our Current Bestsellers | Australia's Hottest 1000 Books | Bestselling Fiction | Bestselling Crime Mysteries and Thrillers | Bestselling Non Fiction Books | Bestselling Sport Books | Bestselling Gardening and Handicrafts Books | Bestselling Biographies | Bestselling Food and Drink | Bestselling History | Bestselling Travel Books | Bestselling School Textbooks & Study Guides | Bestselling Children's General Non-Fiction | Bestselling Young Adult Fiction | Bestselling Children's Fiction | Bestselling Picture Books | Top 100 US Bestsellers
Phone: 1300 36 33 32 (9am-5pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2017. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.