Customer Service in Health Care by Kristin Baird
Look inside with Google Book Preview
Customer Service in Health Care
By Kristin Baird

Customer Service in Health Care

A Grassroots Approach to Creating a Culture of Service Excellence

By (author) See other recent books by Kristin Baird
Format: Paperback

Normal Price: $99.95
Your Price: $89.96 AUD, inc. GST
Shipping: $7.95 per order
You Save: $10.00! (10% off normal price)
Plus...earn $4.50 in Boomerang Bucks
Availability: Available Available to Backorder, No Due Date for Supply

Customer Service in Health Care by Kristin Baird

Book Description

Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. Customer Service in Health Care is designed to provide readers with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. This book concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards. Chapters focus on: Tools for establishing and measuring customer service team goals Creating customer service standards unique to your organization Tips on training sessions Strategies for maintaining top-of-mind awareness of customer service among employees Customer service techniques for physicians and nurses An overview of customer service as an essential component of business development and marketing

Buy Customer Service in Health Care book by Kristin Baird from Australia's Online Bookstore, Boomerang Books.

Book Details

ISBN: 9780787952518
ISBN-10: 0787952516
Format: Paperback
(227mm x 153mm x 10mm)
Pages: 176
Imprint: Jossey-Bass Inc.,U.S.
Publisher: John Wiley & Sons Inc
Publish Date: 27-Apr-2001
Country of Publication: United States

Other Editions...


» Have you read this book? We'd like to know what you think about it - write a review about Customer Service in Health Care book by Kristin Baird and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)

Write a book review

Author Biography - Kristin Baird

KRISTIN BAIRD 's 20 years experience as a health care marketing and communications consultant, administrator, and registered nurse have shaped a keen understanding of customer service from a variety of perspectives. A facilitator, speaker, and writer, Ms. Baird conducts focus groups and management training sessions on a variety of health care issues.

Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by Kristin Baird close
» close