Customer Service by Andrew Sturdy
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Customer Service
By Andrew Sturdy

Customer Service

Empowerment and Entrapment

Edited by See other recent books by Andrew Sturdy See other recent books by Irena Grugulis See other recent books by Hugh Willmott
Format: Paperback

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Customer Service by Andrew Sturdy

Book Description

Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organizations and management as well as thoughtful practitioners.

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Book Details

ISBN: 9780333946077
ISBN-10: 0333946073
Format: Paperback
(234mm x 155mm x 13mm)
Pages: 224
Imprint: Palgrave Macmillan
Publisher: Palgrave Macmillan
Publish Date: 29-Mar-2001
Country of Publication: United Kingdom

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Author Biography - Andrew Sturdy

ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London. IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford. HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.

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