Customer-driven Project Management
Building Quality into Project Processes 2nd Revised edition
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Customer-driven Project Management by Bruce T. Barkley
Book DescriptionReorganize any project for improved efficiency and quality Designed around numerous case studies, "Customer-Driven Project Management, Second Edition" drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to: use people involvement tools and techniques; recognize senior management's role in project review; be aware of the full range of personal and professional issues; apply definition, selection, and analysis tools and techniques; work with project management and system development tools and techniques; and, more.
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Book DetailsISBN: 9780071369824
(236mm x 165mm x 48mm)
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-Jul-2001
Country of Publication: United States
Books By Author Bruce T. Barkley
Global Program Management, Paperback (February 2010)
Finally - an affordable, readable, yet in-depth book on program management - the most recent area of concentration for the Project Management Institute that helps effect the most dramatic change to companies.
Project Management in New Product Development, Paperback (December 2007)
Shows how to translate innovative ideas into new products and services - and get them to market cheaper, faster, and better - using project management tools and techniques.
Government Program Management, Hardback (November 2000)» View all books by Bruce T. Barkley
Proven strategies for bringing program management techniques to government projects, people, and structures worldwide for improvement on every level- including on-time delivery, accountability, and revenue control
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Author Biography - Bruce T. Barkley
Bruce T. Barkley is co-author of the first edition of this book, faculty member with the Keller Graduate School of Management in Atlanta, Georgia, and Project Administrator with Universal Avionics Corporation, a global high-tech electronics firm. Mr. Barkley has served as Vice President of The Learning Group Corporation, instructor with the University of Maryland and Manager of Consulting for the Maryland Center for Quality and Productivity. He is the recipient of the University of Maryland's "Excellence in Teaching" award. James H. Saylor is the author of the TOM FIELD MANUAL, TOM SIMPLIFIED, and co-author of the first edition of this book. He is the founder of The Business Coach (the businesscoach.org) and Vice President of Operations and Logistics for ELKAY PLASTICS COMPANY. Mr. Saylor has over 30 years' experience in organizational management, integrated logistics support, and training. He has coached, trained, and facilitated many public and private organizations in achieving their specific goals.
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