Customer is King
How to Exceed Their Expectations
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Customer is King by Robert Craven
Book DescriptionWhat happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again. Practical and packed full of easy-to-understand advice, you'll find: * checklists and worksheets, * case studies of real businesses, * frequently asked questions
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Book DetailsISBN: 9780753509685
(210mm x 125mm x 16mm)
Imprint: Virgin Books
Publisher: Ebury Publishing
Publish Date: 10-Feb-2005
Country of Publication: United Kingdom
Books By Author Robert Craven
Bright Marketing for Small Business, Paperback (June 2011)
A resource to help small business owners successfully market their product or service. Expert marketer and author, Robert Craven explains why it's important to be different from the competition to succeed, helping decide your message, your target audience and what method of communication is most suitable.
Kick-Start Your Business, Paperback (February 2005)» View all books by Robert Craven
Kick-Start Your Business uses practical, hands-on approach to putting your affairs in order, including: * essential tools to getting a business to work better * hundreds of ideas and examples to turn a business into a powerhouse * useful resources and contacts * proven worksheets to 'kick-start your business'
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Author Biography - Robert Craven
Mentor and consultant Robert Craven has worked on the Marketing Council's Grow with Marketing' programme to develop materials for business advisers and their clients. His booki Kick-Start Your Business is aslo published by Virgin.
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