Design for Six Sigma for Service
By (author) Kai Yang
Design for Six Sigma for Service by Kai Yang
Book DescriptionThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike "Design for Six Sigma a Roadmap for Product Development", this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
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Book DetailsISBN: 9780071445559
(240mm x 163mm x 38mm)
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 31-May-2005
Country of Publication: United States
Books By Author Kai Yang
Design for Six Sigma, Hardback (September 2008)
An update of the leading resource for industrial engineers and Six Sigma black belts who want to start a Design for Six Sigma program.
Voice of the Customer, Hardback (December 2007)
Demonstrates how Design for Six Sigma's statistical methods can be deployed to identify key customer needs and assess the cost of poor quality, design robust product to meet those needs, optimize product life cycles, and accurately validate their findings.
Multivariate Statistical Methods in Quality Management, Hardback (March 2004)» View all books by Kai Yang
A concise monograph on the most rigorous multivariate statistical methods -- a crucial tool for quality measurement.
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Author Biography - Kai Yang
Kai Yang, Ph.D., has wide experience in quality and reliability engineering. The Executive Director of Enterprise Excellence Institute, a renowned quality engineering organization based in West Bloomfield, Michigan, he is co-author of the influential Design for Six Sigma: A Roadmap for Product Development. He is also Professor of Industrial and Manufacturing Engineering at Wayne State University, Detroit.
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