Designing the Customer-Centric Organization
A Guide to Strategy, Structure, and Process
By (author) Jay R. Galbraith
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Designing the Customer-Centric Organization by Jay R. Galbraith
Book Description"Designing the Customer-Centric Organization" offers today's business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. "Designing the Customer-Centric Organization" includes vital information about structure, management processes, reward and management systems, and people practices.
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Book DetailsISBN: 9780787979195
(233mm x 161mm x 25mm)
Imprint: Jossey-Bass Inc.,U.S.
Publisher: John Wiley & Sons Inc
Publish Date: 13-May-2005
Country of Publication: United States
Books By Author Jay R. Galbraith
Designing Organizations, Hardback (March 2014)
This Third Edition of the groundbreaking book Designing Organizations offers a guide to the process of creating and managing an organization (no matter how complex) that will be positioned to respond effectively and rapidly to customer demands and have the ability to achieve unique competitive advantage.
Designing Matrix Organizations That Actually Work, Hardback (December 2008)
Based on 40 years of experience as an academic and consultant in organization design, expert Jay Galbraith explains what a matrix organization is, why you would choose to implement the matrix structure, and how to implement the matrix design successfully. Includes the Star Model, which provides for a complete design of the matrix organization.
Designing Your Organization, Paperback (November 2007)
Designing Your Organization is a hands-on guide that provides managers with a set of practical tools to use when making organization design decisions. Based on Jay Galbraith's widely used Star Model, the book covers the fundamentals of organization design and offers frameworks and tools to help leaders execute their strategy.
Designing Dynamic Organizations, Paperback (December 2001)» View all books by Jay R. Galbraith
Which business structures are best suited to the unpredictable 21st century? How can a company, division, or department reconfigure itself with minimum disruption and maximum impact? This title shows business leaders at all levels how to examine their choices by leading them systematically through these fundamental questions.
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Author Biography - Jay R. Galbraith
Jay R. Galbraith is a senior research scientist at the Center for Effective Organizations at the University of Southern California. He is professor emeritus at the International Institute for Management Development in Lausanne, Switzerland. Galbraith is the author of numerous books, including Designing Organizations, Designing the Global Corporation, and Tomorrow's Organization, all from Jossey-Bass.
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