Designing the Customer-Centric Organization
A Guide to Strategy, Structure, and Process
By (author) Jay R. Galbraith
Normal Price: $78.95
Your Price: $71.06 AUD, inc. GST
Shipping: $7.95 per order
You Save: $7.89! (10% off normal price)
Plus...earn $3.55 in Boomerang Bucks
Availability: Available to Backorder, No Due Date for Supply
Designing the Customer-Centric Organization by Jay R. Galbraith
Book Description"Designing the Customer-Centric Organization" offers today's business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. "Designing the Customer-Centric Organization" includes vital information about structure, management processes, reward and management systems, and people practices.
Buy Designing the Customer-Centric Organization book by Jay R. Galbraith from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9780787979195
(233mm x 161mm x 25mm)
Imprint: Jossey-Bass Inc.,U.S.
Publisher: John Wiley & Sons Inc
Publish Date: 13-May-2005
Country of Publication: United States
Books By Author Jay R. Galbraith
Designing Organizations, Hardback (March 2014)
This Third Edition of the groundbreaking book Designing Organizations offers a guide to the process of creating and managing an organization (no matter how complex) that will be positioned to respond effectively and rapidly to customer demands and have the ability to achieve unique competitive advantage.
Designing Matrix Organizations That Actually Work, Hardback (December 2008)
Based on 40 years of experience as an academic and consultant in organization design, expert Jay Galbraith explains what a matrix organization is, why you would choose to implement the matrix structure, and how to implement the matrix design successfully. Includes the Star Model, which provides for a complete design of the matrix organization.
Designing Your Organization, Paperback (November 2007)
Designing Your Organization is a hands-on guide that provides managers with a set of practical tools to use when making organization design decisions. Based on Jay Galbraith's widely used Star Model, the book covers the fundamentals of organization design and offers frameworks and tools to help leaders execute their strategy.
Designing Dynamic Organizations, Paperback (December 2001)» View all books by Jay R. Galbraith
Which business structures are best suited to the unpredictable 21st century? How can a company, division, or department reconfigure itself with minimum disruption and maximum impact? This title shows business leaders at all levels how to examine their choices by leading them systematically through these fundamental questions.
» Have you read this book? We'd like to know what you think about it - write a review about Designing the Customer-Centric Organization book by Jay R. Galbraith and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Author Biography - Jay R. Galbraith
Jay R. Galbraith is a senior research scientist at the Center for Effective Organizations at the University of Southern California. He is professor emeritus at the International Institute for Management Development in Lausanne, Switzerland. Galbraith is the author of numerous books, including Designing Organizations, Designing the Global Corporation, and Tomorrow's Organization, all from Jossey-Bass.
Bestselling Books: Our Current Bestsellers | Australia's Hottest 1000 Books | Bestselling Fiction | Bestselling Crime Mysteries and Thrillers | Bestselling Non Fiction Books | Bestselling Sport Books | Bestselling Gardening and Handicrafts Books | Bestselling Biographies | Bestselling Food and Drink | Bestselling History | Bestselling Travel Books | Bestselling School Textbooks & Study Guides | Bestselling Children's General Non-Fiction | Bestselling Young Adult Fiction | Bestselling Children's Fiction | Bestselling Picture Books | Top 100 US Bestsellers
Phone: 1300 36 33 32 (9am-2pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2016. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.