Emotional Labor by Mary E. Guy
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Emotional Labor
By Mary E. Guy

Emotional Labor

Putting the Service in Public Service

By (author) See other recent books by Mary E. Guy See other recent books by Meredith A. Newman See other recent books by Sharon H. Mastracci
Format: Hardback

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Emotional Labor by Mary E. Guy

Book Description

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

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Book Details

ISBN: 9780765621160
ISBN-10: 0765621169
Format: Hardback
(229mm x 152mm x 20mm)
Pages: 256
Imprint: M.E. Sharpe
Publisher: Taylor & Francis Inc
Publish Date: 15-Apr-2008
Country of Publication: United States

Other Editions...


Books By Author Mary E. Guy

Emotional Labor and Crisis Response by Mary E. Guy Emotional Labor and Crisis Response, Hardback (September 2011)

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

Emotional Labor by Mary E. Guy Emotional Labor, Paperback (April 2008)

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This book focuses on this emotional labor and what it takes to perform it.

Women and Men of the States: Public Administrators and the State Level by Mary E. Guy Women and Men of the States: Public Administrators and the State Level, Hardback (October 1992)

Discusses and compares men's and women's career patterns in state government. It is based upon newly conducted original research surveys in six states, and generalizations are made concerning commonalities and differences between men's and women's experiences in public administration.

» View all books by Mary E. Guy

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