Putting the Service in Public Service
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Emotional Labor by Mary E. Guy
Book DescriptionMost public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
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Book DetailsISBN: 9780765621177
(229mm x 152mm x 14mm)
Imprint: M.E. Sharpe
Publisher: Taylor & Francis Inc
Publish Date: 15-Apr-2008
Country of Publication: United States
Books By Author Mary E. Guy
Emotional Labor and Crisis Response, Hardback (September 2011)
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Emotional Labor, Hardback (April 2008)
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Women and Men of the States: Public Administrators and the State Level, Paperback (October 1992)» View all books by Mary E. Guy
Discusses and compares men's and women's career patterns in state government. It is based upon newly conducted original research surveys in six states, and generalizations are made concerning commonalities and differences between men's and women's experiences in public administration.
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