Emotional Value: Creating Strong Bonds with Your Customers
Normal Price: $54.88
Your Price: $49.39 AUD, inc. GST
Shipping: $7.95 per order
You Save: $5.49! (10% off normal price)
Plus...earn $2.47 in Boomerang Bucks
Availability: Available, ships in 8-11 days
Emotional Value: Creating Strong Bonds with Your Customers by Janelle Barlow
Book DescriptionSociety is rapidly moving from a service economy to an experience economy. As a result, today's more sophisticated consumers not only demand services and products that are of the highest quality; they also want positive, emotionally satisfying experiences. The companies and institutions that learn how to add Emotional Value to their customers' experiences will leave their competitors behind. This book details a practice for adding Emotional Value to customers' experiences and to those of staff. The practices show that by understanding the critical role emotions play in creating customer experiences, organizations can take their service to new levels.
Buy Emotional Value: Creating Strong Bonds with Your Customers book by Janelle Barlow from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781576750797
(95mm x 65mm x 11mm)
Publish Date: 1-Apr-2000
Country of Publication: United States
Books By Author Janelle Barlow
Complaint is a Gift, Paperback (September 2008)
Introduces the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback. Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers.
Smart Videoconferencing, Paperback (August 2002)» View all books by Janelle Barlow
In recent years, videoconferencing technology has improved significantly as equipment prices have dropped. Smart Videoconferencing demonstrates how to integrate this technology into business communications.
» Have you read this book? We'd like to know what you think about it - write a review about Emotional Value: Creating Strong Bonds with Your Customers book by Janelle Barlow and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Bestselling Books: Our Current Bestsellers | Australia's Hottest 1000 Books | Bestselling Fiction | Bestselling Crime Mysteries and Thrillers | Bestselling Non Fiction Books | Bestselling Sport Books | Bestselling Gardening and Handicrafts Books | Bestselling Biographies | Bestselling Food and Drink | Bestselling History | Bestselling Travel Books | Bestselling School Textbooks & Study Guides | Bestselling Children's General Non-Fiction | Bestselling Young Adult Fiction | Bestselling Children's Fiction | Bestselling Picture Books | Top 100 US Bestsellers
Phone: 1300 36 33 32 (9am-2pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2016. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687
For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.