Employee Management and Customer Service in the Retail Industry
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Employee Management and Customer Service in the Retail Industry by Chris Thomas
Book Description"Employee Management and Customer Service in the Retail Industry", by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.
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Book DetailsISBN: 9780471723240
(241mm x 190mm x 11mm)
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 10-Aug-2005
Country of Publication: United States
Books By Author Chris Thomas
Spitfire Aces of the Channel Front 1941-43, Paperback (June 2016)
Reveals how first using the Spitfire I and II, and then following the introduction of the Bf 109 the cannon-armed Spitfire V, RAF squadrons embarked on a range of missions which included one of the most important air battles of the war, over Dieppe on 19 August 1942.
Spitfire Aces of Northwest Europe 1944-45, Paperback (September 2014)
Traces the achievements of the pilots flying the iconic Spitfire in Northwest Europe, and examines how the steady technological improvements that were made throughout the Spitfire's service life improved its capabilities in the air.
Design and Equipment for Restaurants and Foodservice, Hardback (March 2014)» View all books by Chris Thomas
This text shows the reader how to plan and develop a restaurant or foodservice space.
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