Empowerment by Conrad Lashley
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By Conrad Lashley


HR Strategies for Service Excellence

By (author) See other recent books by Conrad Lashley
Format: Paperback

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Empowerment by Conrad Lashley

Book Description

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

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Book Details

ISBN: 9780750652445
ISBN-10: 0750652446
Format: Paperback
(234mm x 156mm x 17mm)
Pages: 320
Imprint: Butterworth-Heinemann Ltd
Publisher: Taylor & Francis Ltd
Publish Date: 19-Jun-2001
Country of Publication: United Kingdom

Books By Author Conrad Lashley

Entrepreneurship and Small Business Management in the Hospitality Industry by Conrad Lashley Entrepreneurship and Small Business Management in the Hospitality Industry, Paperback (November 2008)

Small businesses are the backbone of the tourism and hospitality industry. This book takes an intuitive step-by-step progression through various stages of the entrepreneurial process: context, theoretical perspectives and definitions; concept to reality; the business plan; and growth and the future.

Hospitality by Conrad Lashley Hospitality, Hardback (October 2006)

Provides evidence of continuing advancement and development of knowledge pertaining to the phenomenon of hospitality. This book features chapters which represent a grouping of leading academics who lend their expertise to apply as a social lens through which to view, analyse, and explore hospitality within a range of contexts.

Timeshare Resort Operations by Conrad Lashley Timeshare Resort Operations, Hardback (January 2006)

Presents an overview of timeshare development and operation models. This title takes a comprehensive look at the future of this segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics.

» View all books by Conrad Lashley


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Author Biography - Conrad Lashley

Professor Conrad Lashley is Professor of Leisure Retailing at the Centre for Leisure Retailing at the Nottingham Business School. His research interests have largely been concerned with service quality management, and specifically employee empowerment in service delivery. He works closely with several major industry organizations including the British Institute of Innkeeping, J. D. Wetherspoon and McDonald's Restaurants Limited.

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Recent books by Conrad Lashley close
In Search of Hospitality by Conrad Lashley
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