HR Strategies for Service Excellence
By (author) Conrad Lashley
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Empowerment by Conrad Lashley
Book Description'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
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Book DetailsISBN: 9780750652445
(234mm x 156mm x 17mm)
Imprint: Butterworth-Heinemann Ltd
Publisher: Taylor & Francis Ltd
Publish Date: 19-Jun-2001
Country of Publication: United Kingdom
Books By Author Conrad Lashley
Entrepreneurship and Small Business Management in the Hospitality Industry, Paperback (November 2008)
Small businesses are the backbone of the tourism and hospitality industry. This book takes an intuitive step-by-step progression through various stages of the entrepreneurial process: context, theoretical perspectives and definitions; concept to reality; the business plan; and growth and the future.
Hospitality, Hardback (October 2006)
Provides evidence of continuing advancement and development of knowledge pertaining to the phenomenon of hospitality. This book features chapters which represent a grouping of leading academics who lend their expertise to apply as a social lens through which to view, analyse, and explore hospitality within a range of contexts.
Timeshare Resort Operations, Hardback (January 2006)» View all books by Conrad Lashley
Presents an overview of timeshare development and operation models. This title takes a comprehensive look at the future of this segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics.
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Author Biography - Conrad Lashley
Professor Conrad Lashley is Professor of Leisure Retailing at the Centre for Leisure Retailing at the Nottingham Business School. His research interests have largely been concerned with service quality management, and specifically employee empowerment in service delivery. He works closely with several major industry organizations including the British Institute of Innkeeping, J. D. Wetherspoon and McDonald's Restaurants Limited.
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