Exit, Voice and Loyalty
Responses to Decline in Firms, Organizations and States
By (author) Albert O. Hirschman
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Exit, Voice and Loyalty by Albert O. Hirschman
Book DescriptionAn innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one-exit-is for the member to quit the organization or for the customer to switch to the competing product, and the other-voice-is for members or customers to agitate and exert influence for change from within. The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of 'unhappy' top officials to resign over Vietnam, I decided to let myself go a little.
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Book DetailsISBN: 9780674276604
(210mm x 140mm x 12mm)
Imprint: Harvard University Press
Publisher: Harvard University Press
Publish Date: 1-Jul-1990
Country of Publication: United States
Books By Author Albert O. Hirschman
Development Projects Observed, Paperback (December 2014)
Originally published in 1967, the modest and plainly descriptive title of Development Projects Observed is deceptive. Today, it is recognized as the ultimate volume in Hirschman's groundbreaking trilogy on development, and as the bridge to the broader social science themes of his subsequent writings.
Passions and the Interests, Paperback (October 2013)
Reconstructs the intellectual climate of the seventeenth and eighteenth centuries to illuminate the intricate ideological transformation that occurred, wherein the pursuit of material interests - so long condemned as the deadly sin of avarice - was assigned the role of containing the unruly and destructive passions of man.
Shifting Involvements, Paperback (January 2002)» View all books by Albert O. Hirschman
Why does society oscillate between intense interest in public issues and almost total concentration on private goals? This work offers a social, political, and economic analysis dealing with how and why frustrations of private concerns lead to public involvement and public participation that eventually lead back to those private concerns.
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Author Biography - Albert O. Hirschman
Albert O. Hirschman is Professor of Social Science, Emeritus, at the Institute for Advanced Study in Princeton, following a career of prestigious appointments, honors, and awards. Perhaps the most widely known and admired of his many books are Exit, Voice, and Loyalty (Harvard) and The Passions and the Interests (Princeton).
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