Failure to Communicate
How Conversations Go Wrong and What You Can Do to Right Them
By (author) Holly Weeks
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Failure to Communicate by Holly Weeks
Book DescriptionDrawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more.
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Book DetailsISBN: 9781578518999
(239mm x 164mm x 24mm)
Imprint: Harvard Business Review Press
Publisher: Harvard Business Review Press
Publish Date: 1-Sep-2008
Country of Publication: United States
Books By Author Holly Weeks
Failure to Communicate, Paperback (May 2010)» View all books by Holly Weeks
Your stomach's churning; you're hyperventilating you're in a badly deteriorating conversation at work. This book shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. It explains why we turn to ineffective tactics when the heat is on; and how to avoid the pitfalls of such conversations.
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Author Biography - Holly Weeks
Holly Weeks is an independent consultant and the president of Holly Weeks Communications in Cambridge, Massachusetts. She teaches at Harvard University's John F. Kennedy School of Government in Cambridge.
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