Procedures, Social Skills and Management 2nd Revised edition
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Front Office by P. Abbott
Book DescriptionDesigned for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: * user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook * updated in the light of recent developments such as global distribution systems and the internet * greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment * additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: * Procedural aspects * Dealing with people * Increasing yield * Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
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Book DetailsISBN: 9780750642309
(246mm x 189mm x 11mm)
Imprint: Butterworth-Heinemann Ltd
Publisher: Taylor & Francis Ltd
Publish Date: 29-Mar-1999
Country of Publication: United Kingdom
Books By Author P. Abbott
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