Hospitality Retail Management by Conrad Lashley
Look inside with Google Book Preview
Hospitality Retail Management
By Conrad Lashley

Hospitality Retail Management

A Unit Manager's Guide

By (author) See other recent books by Conrad Lashley
Format: Paperback

Normal Price: $79.99
Your Price: $71.99 AUD, inc. GST
Shipping: $7.95 per order
You Save: $8.00! (10% off normal price)
Plus...earn $3.60 in Boomerang Bucks
Availability: Available Available, ships in 7-10 days



Hospitality Retail Management by Conrad Lashley

Book Description

'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that particular organisation. However, this standardisation allows little room for creativity for individual managers to respond to the particular needs of their local market. There is a growing realisation that there is greater profitability if the chain can offer both standardised services across all its retail operations while at the same time allowing local managers the freedom to interpret the needs of its local market as they see fit. 'Hospitality Retail Management' shows managers and students how competitive advantage can be gained by adopting management techniques which are both 'tight and loose', and demonstrates how you can manage businesses with well-defined objectives while also allowing local managers to interpret their local market as they see fit. Conrad Lashley has done extensive consultancy with companies such as McDonalds and uses case studies from these companies to reiterate key issues throughout the text.

Buy Hospitality Retail Management book by Conrad Lashley from Australia's Online Bookstore, Boomerang Books.


Book Details

ISBN: 9780750646161
ISBN-10: 0750646160
Format: Paperback
(246mm x 189mm x 19mm)
Pages: 374
Imprint: Butterworth-Heinemann Ltd
Publisher: Taylor & Francis Ltd
Publish Date: 27-Apr-2000
Country of Publication: United Kingdom

Books By Author Conrad Lashley

Entrepreneurship and Small Business Management in the Hospitality Industry by Conrad Lashley Entrepreneurship and Small Business Management in the Hospitality Industry, Paperback (November 2008)

Small businesses are the backbone of the tourism and hospitality industry. This book takes an intuitive step-by-step progression through various stages of the entrepreneurial process: context, theoretical perspectives and definitions; concept to reality; the business plan; and growth and the future.

Hospitality by Conrad Lashley Hospitality, Hardback (October 2006)

Provides evidence of continuing advancement and development of knowledge pertaining to the phenomenon of hospitality. This book features chapters which represent a grouping of leading academics who lend their expertise to apply as a social lens through which to view, analyse, and explore hospitality within a range of contexts.

Timeshare Resort Operations by Conrad Lashley Timeshare Resort Operations, Hardback (January 2006)

Presents an overview of timeshare development and operation models. This title takes a comprehensive look at the future of this segment of the hospitality industry, including specialized approaches to marketing, human resources, service quality, finance, legal considerations and professional ethics.

» View all books by Conrad Lashley

Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Hospitality Retail Management book by Conrad Lashley and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)

Write a book review


Author Biography - Conrad Lashley

Professor Conrad Lashley is Professor of Leisure Retailing at the Centre for Leisure Retailing at the Nottingham Business School. His research interests have largely been concerned with service quality management, and specifically employee empowerment in service delivery. He works closely with several major industry organizations including the British Institute of Innkeeping, J. D. Wetherspoon and McDonald's Restaurants Limited.

Boomerang Bucks close

For every $20 you spend on books, you will receive $1 in Boomerang Bucks loyalty dollars. You can use your Boomerang Bucks as a credit towards a future purchase from Boomerang Books. Note that you must be a Member (free to sign up) and that conditions do apply.

Recent books by Conrad Lashley close
In Search of Hospitality by Conrad Lashley
Entrepreneurship and Small Business Management in the Hospitality Industry by Conrad Lashley
Hospitality by Conrad Lashley
Timeshare Resort Operations by Conrad Lashley
Organization Behaviour for Leisure Services by Conrad Lashley
Business Development in Licensed Retailing by Conrad Lashley
In Search of Hospitality by Conrad Lashley
Empowerment by Conrad Lashley
Franchising Hospitality Services by Conrad Lashley
»
BoomerangBooks.com.au close