How Management Matters
Street-Level Bureaucrats and Welfare Reform
By (author) Norma M. Riccucci
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How Management Matters by Norma M. Riccucci
Book DescriptionShe investigates the significant role of these workers in the implementation of welfare reform, the role of public management in changing the system of welfare under the reform law, and management's impact on results - in this case ensuring the delivery of welfare benefits and services to eligible clients. Over a period of two years, Riccucci traveled specifically to eleven different cities and, from interviews and a large national survey, she gathered quantitative results from cities in such states as New York, Texas, Michigan, and Georgia, that were selected because of their range of policies, administrative structures, and political cultures. General welfare data for all fifty states is included in this rigorous analysis, demonstrating to all with an interest in any field of public administration or public policy that management does indeed matter.
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Book DetailsISBN: 9781589010413
(229mm x 152mm x 16mm)
Imprint: Georgetown University Press
Publisher: Georgetown University Press
Publish Date: 8-Mar-2005
Country of Publication: United States
Books By Author Norma M. Riccucci
Public Administration, Paperback (June 2010)» View all books by Norma M. Riccucci
Is public administration an art or a science? This book examines the intellectual origins and identity of the discipline of public administration, its diverse research traditions, and how public administration research is conducted. It is suitable for graduate students and scholars.
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Author Biography - Norma M. Riccucci
Norma M. Riccucci is a professor in the Graduate Department of Public Administration at Rutgers University, Newark; and author of Managing Diversity in Public Sector Workforces and Unsung Heroes: Federal Execucrats Making a Difference.
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