Human Resource Management in Service Work
By (author) Marek Korczynski
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Human Resource Management in Service Work by Marek Korczynski
Book DescriptionThis text aims to fill a gap in the market for a book on HRM in the service sector. The focus on human resource management is important to an understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming an important, but neglected area in terms of textbooks.
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Book DetailsISBN: 9780333774403
(240mm x 159mm x 17mm)
Imprint: Palgrave Macmillan
Publisher: Palgrave Macmillan
Publish Date: 21-Nov-2001
Country of Publication: United Kingdom
Books By Author Marek Korczynski
Songs of the Factory, Paperback (November 2014)
Marek Korczynski reports on his ethnographic fieldwork in a British factory to show how workers make often-grueling assembly-line work tolerable by permeating their workday with pop music on the radio.
Rhythms of Labour, Hardback (April 2013)
The first exploration of the history of music at work in Britain, from pre-industrialisation to the present day.
Sociology, Work and Organisation, Paperback (September 2011)
Previously published under title: Sociology, work and industry.
Service Work, Paperback (August 2008)» View all books by Marek Korczynski
Everyday, we are bombarded with advertising images of the smiling service worker. This book focuses beneath the surface of these fairy tale images, to seek out and understand the reality of service workers' experience. It is suitable for those studying courses/modules such as sociology of work, industrial sociology, and organizational theory.
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Author Biography - Marek Korczynski
MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.
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