IT Professional's Business and Communications Guide by Steven D. Johnson
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IT Professional's Business and Communications Guide
By Steven D. Johnson

The IT Professional's Business and Communications Guide

A Real-world Approach to CompTIA A+ Soft Skills

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Format: Paperback

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IT Professional's Business and Communications Guide by Steven D. Johnson

Book Description

Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you'll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses--and appropriate solutions to guide you. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.

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Book Details

ISBN: 9780470126356
ISBN-10: 0470126353
Format: Paperback
(233mm x 189mm x 14mm)
Pages: 240
Imprint: John Wiley & Sons Ltd
Publisher: John Wiley and Sons Ltd
Publish Date: 8-May-2007
Country of Publication: United Kingdom

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Author Biography - Steven D. Johnson

Steven Johnson, A+, i--Net+, and CWNP, is the managing editor for PrepLogic, a leading training provider focusing on IT certification preparation. As a consultant, he also concentrates on a variety of IT certifications, including Microsoft and Cisco.

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