Internal Marketing by Barbara Lewis
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Internal Marketing
By Barbara Lewis

Internal Marketing

Directions for Management

Edited by See other recent books by Barbara Lewis See other recent books by Richard J. Varey
Format: Hardback

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Internal Marketing by Barbara Lewis

Book Description

Bringing together contributions from leading writers in the field of service marketing and management, this book represents a much-needed source of current research and conceptual development in internal marketing. Key themes and issues explored include: * the social model of marketing * the human resource management perspective * marketing and service management * quality management * organizational development * corporate identity, image and reputation * corporate communication. Comprising new theoretical and empirical work, this book also features in depth case studies covering a wide range of sector and industry applications.

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Book Details

ISBN: 9780415213172
ISBN-10: 0415213177
Format: Hardback
(234mm x 156mm x 20mm)
Pages: 332
Imprint: Routledge
Publisher: Taylor & Francis Ltd
Publish Date: 24-Aug-2000
Country of Publication: United Kingdom

Other Editions...


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Internal Marketing by Barbara Lewis Internal Marketing, Paperback (August 2000)

Represents a much-needed source of research and conceptual development in internal marketing. This book explores themes and issues ranging from the social model of marketing; the human resource management perspective; marketing and service management; quality management; organizational development; corporate identity, to image, and reputation.

» View all books by Barbara Lewis

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Author Biography - Barbara Lewis

Richard J. Varey teaches and researches the communication issues of the management of marketing relationships, previously at the University of Salford, and now at the University of Waikato, New Zealand. He has published widely on the future of marketing in a sustainable society, relationship marketing, and corporate communication. He is a member of the editorial boards of The Journal of Customer Behaviour, The Journal of Marketing Communications, The Journal of Communication Management, and The Corporate Reputation Review. He was the BIM Young Manager of the Year in 1991.

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