It's All About Service
How to Lead Your People to Care for Your Customers
By (author) Ray Pelletier
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It's All About Service by Ray Pelletier
Book DescriptionPractical strategies for better customer service based on the principles of servant--leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant--leadership model, the book offers effective, easy--to--implement strategies to develop these vital managerial skills. Ita s All About Service reveals that leaders who care for their people create businesses that care for their clients--and gain an edge over the competition.
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Book DetailsISBN: 9780471716754
(233mm x 161mm x 24mm)
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 10-Jun-2005
Country of Publication: United States
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Author Biography - Ray Pelletier
RAY PELLETIER, CSP, CPAE, is founder and President of The Pelletier Group, as well as a consultant and professional speaker. His clients include Disney, AT&T, Johnson & Johnson, the Pentagon, the U.S. Air Force, and numerous professional and college sports teams.
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