Juran on Quality by Design
The New Steps for Planning Quality into Goods and Services
By (author) J. M. Juran
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Juran on Quality by Design by J. M. Juran
Book DescriptionBuilding on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality. Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics. The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.
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Book DetailsISBN: 9780029166833
(234mm x 155mm x 43mm)
Imprint: The Free Press
Publisher: Simon & Schuster
Publish Date: 4-May-1992
Country of Publication: United States
Books By Author J. M. Juran
Juran's Quality Handbook: The Complete Guide to Performance Excellence, Hardback (June 2010)View all books by J. M. Juran
The most authoritative guide to quality management ever published-revised for the first time in a decade
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Author Biography - J. M. Juran
J. M. Juran is the founder and Chairman Emeritus of Juran Institute, Inc. He is the author of Juran on Planning for Quality and Juran on Leadership for Quality (both Free Press) and has received over thirty awards and medals for his innovations and contributions in quality control.
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