The Knowing-Doing Gap
How Smart Companies Turn Knowledge into Action
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Knowing-Doing Gap by Jeffrey Pfeffer
Book DescriptionWhy are there so many gaps between what firms know they should do and what they actually do? Why do so many companies fail to implement the experience and insight they've worked so hard to acquire? The Knowing-Doing Gap is the first book to confront the challenge of turning knowledge about how to improve performance into actions that produce measurable results. Jeffrey Pfeffer and Robert Sutton, well-known authors and teachers, identify the causes of the knowing-doing gap and explain how to close it. The message is clear--firms that turn knowledge into action avoid the "smart talk trap." Executives must use plans, analysis, meetings, and presentations to inspire deeds, not as substitutes for action. Companies that act on their knowledge also eliminate fear, abolish destructive internal competition, measure what matters, and promote leaders who understand the work people do in their firms. The authors use examples from dozens of firms that show how some overcome the knowing-doing gap, why others try but fail, and how still others avoid the gap in the first place. The Knowing-Doing Gap is sure to resonate with executives everywhere who struggle daily to make their firms both know and do what they know. It is a refreshingly candid, useful, and realistic guide for improving performance in today's business.
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Book DetailsISBN: 9781578511242
(241mm x 168mm x 28mm)
Imprint: Harvard Business Review Press
Publisher: Harvard Business Review Press
Publish Date: 1-Nov-1999
Country of Publication: United States
Books By Author Jeffrey Pfeffer
Power, Hardback (October 2010)
Reveals the strategies and tactics that separate the winners from the losers. This guide argues that power is a force that can be used and harnessed for individual gain, but also for the benefit of organisations and society.
What Were They Thinking?, Hardback (July 2007)
Delivers a business commentary that challenges conventional wisdom while providing data and insights to help companies make smarter decisions. This book covers topics ranging from managing people to leadership to measurement and strategy. It is also filled with insights that challenge questionable assumptions, and conventional management wisdom.
Hard Facts, Dangerous Half-Truths, and Total Nonsense, Hardback (March 2006)» View all books by Jeffrey Pfeffer
Challenges leaders to commit to evidence-based management as a way of organizational life - and shows how to turn this common sense into common practice.
UK Kirkus Review » These influential authors identify the causes of the gap between what firms know they should do and what they actually do, and explain how to close it. Their essential message is that firms should turn knowledge into action and avoid the 'smart talk' trap. Plans, analysis, meetings and presentations are not substitutes for action but must inspire action, and destructive internal competition has to be abolished. There are examples from dozens of companies to illustrate how some overcome the knowing-doing gap, why others have tried but fail, and how others avoid the gap in the first place. (Kirkus UK)
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Author Biography - Jeffrey Pfeffer
Jeffrey Pfeffer is the Thomas D. Dee Professor of Organizational Behavior at Stanford Graduate School of Business and the author of The Human Equation (HBS Press).
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