By (author) James Womack
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Lean Solutions by James Womack
Book DescriptionA massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on? In their bestselling business classic "Lean Thinking, " James Womack and Daniel Jones introduced the world to the principles of "lean production" -- principles for eliminating waste during production. Now, in "Lean Solutions, " the authors establish the groundbreaking principles of "lean consumption, " showing companies how to eliminate inefficiency during consumption. The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive. "Lean Solutions" is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise. "Lean Solutions" will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
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Book DetailsISBN: 9780743277785
(238mm x 165mm x 29mm)
Imprint: Free Press
Publish Date: 17-Oct-2005
Country of Publication: United Kingdom
Books By Author James Womack
Violet Hour, Paperback (February 2016)
Winner of the Premio Ojo Critico and the Premio Tigre Juan in 2014, "The Violet Hour" is the celebration of a life cut short. A deeply moving memoir that shows us the inner life of a man confronted with his own limitations.
Mad Toy, Paperback (May 2013)
The first novel by one of the greatest writers of Latin American literature, The Mad Toy is a semi-autobiographical story reflecting the energy and chaos of the early twentieth century in Buenos Aires.
Bovine Genomics, Hardback (May 2012)
The genetic information being unlocked by advances in genomic and high throughput technologies is rapidly revolutionizing our understanding of developmental processes in bovine species. This information is allowing researchers unprecedented insight into the genetic basis of key traits.
Topless Tower, Paperback (October 2010)» View all books by James Womack
On the arrival of a mysterious stranger laden with paintings, Leandro finds his quiet life disrupted instantly and mysteriously. He awakens locked in a windowless room in a topless tower, the subject of one of the stranger's eerie paintings. His childish voice draws the reader into a mythical world full of imaginary beings.
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