Lessons in Service from Charlie Trotter
By (author) Edmund O. Lawler
Normal Price: $49.85
Your Price: $44.86 AUD, inc. GST
Shipping: $7.95 per order
You Save: $4.98! (10% off normal price)
Plus...earn $2.24 in Boomerang Bucks
Availability: Available, ships in 8-11 days
Lessons in Service from Charlie Trotter by Edmund O. Lawler
Book DescriptionIn this volume journalist Edmund Lawler reveals the secrets behind Trotter's success, and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment and mentoring to playing, pre-service meetings and an obsessive pursuit of excellence - Trotter leaves nothing to chance.
Buy Lessons in Service from Charlie Trotter book by Edmund O. Lawler from Australia's Online Bookstore, Boomerang Books.
Book DetailsISBN: 9781580083157
(228mm x 152mm x 25mm)
Imprint: Ten Speed Press
Publisher: Random House USA Inc
Publish Date: 18-Sep-2001
Country of Publication: United States
Books By Author Edmund O. Lawler
Lessons in Wine Service from Charlie Trotter, Hardback (October 2008)» View all books by Edmund O. Lawler
At Charlie Trotter's eponymous restaurant in Chicago, the wine program is a useful part of a dining experience. This title outlines and analyses the intricate challenges inherent in developing and executing wine pairings and service.
» Have you read this book? We'd like to know what you think about it - write a review about Lessons in Service from Charlie Trotter book by Edmund O. Lawler and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)
Author Biography - Edmund O. Lawler
EDMUND O. LAWLER teaches journalism at DePaul University and is the author of five books. He lives in Chicago, Illinois, with his wife and two sons. THE AUTHOR SCOOP What's the history of your name?My last name is a distillation of my ancestral name O'Leathlobhar, which is Gaelic for half-leper.What was your first job?Out of college, my first job was as a reporter for the City News Bureau of Chicago. I got to cover cops, politicians and crooks. Some of the categories overlapped.If you owned a horse, what would you name it?Mr. EdWhat's the farthest you've ever traveled?I traveled to the Persian Gulf in 2004 where I taught journalism for two weeks at the University of Bahrain.What did you want to be when you grew up?I wanted to play shortstop for the Chicago White Sox."
Phone: 1300 36 33 32 (9am-2pm Mon-Fri AEST) - International: +61 2 9960 7998 - Online Form
Address: Boomerang Books, 878 Military Road, Mosman Junction, NSW, 2088
© 2003-2016. All Rights Reserved. Eclipse Commerce Pty Ltd - ACN: 122 110 687 - ABN: 49 122 110 687