Lessons in Wine Service from Charlie Trotter
By (author) Edmund O. Lawler
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Lessons in Wine Service from Charlie Trotter by Edmund O. Lawler
Book DescriptionAt Charlie Trotter's eponymous restaurant in Chicago, the innovative and award-winning wine program is an essential part of an extraordinary dining experience. "Lessons in Wine Service" outlines and analyses the intricate challenges inherent in developing and executing consistently outstanding wine pairings and service.
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Book DetailsISBN: 9781580089050
(231mm x 150mm x 16mm)
Imprint: Ten Speed Press
Publisher: Random House USA Inc
Publish Date: 1-Oct-2008
Country of Publication: United States
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Lessons in Service from Charlie Trotter, Hardback (September 2001)» View all books by Edmund O. Lawler
Edmund Lawler reveals the secrets behind Charlie Trotter's success and shows other businesses how to improve their service. He covers topics such as unconventional motivational techniques, staff empowerment, mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence.
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Author Biography - Edmund O. Lawler
EDMUND O. LAWLER teaches journalism at DePaul University and is the author of five books. He lives in Chicago, Illinois, with his wife and two sons. THE AUTHOR SCOOP What's the history of your name?My last name is a distillation of my ancestral name O'Leathlobhar, which is Gaelic for half-leper.What was your first job?Out of college, my first job was as a reporter for the City News Bureau of Chicago. I got to cover cops, politicians and crooks. Some of the categories overlapped.If you owned a horse, what would you name it?Mr. EdWhat's the farthest you've ever traveled?I traveled to the Persian Gulf in 2004 where I taught journalism for two weeks at the University of Bahrain.What did you want to be when you grew up?I wanted to play shortstop for the Chicago White Sox."
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