Logistics and Fulfillment for e-business
A Practical Guide to Mastering Back Office Functions for Online Commerce
By (author) Janice Reynolds
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Logistics and Fulfillment for e-business by Janice Reynolds
Book DescriptionLogistics and fulfillment management (LFM) - the management of the flow of goods, services and information throughout a value chain - is becoming an important part of e-business. This book shows the reader what is involved in running an e-business: operating a warehouse; pulling inventory from shelves and packing it for shipment and retaining a shipping service; and forecasting, planning, tracking orders until they arrive at their destination. The author also highlights the need for after-sales care: returned products; warranties; and technical support. To support all of these things an e-business should implement an automated LFMS to fulfil their needs.
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Book DetailsISBN: 9781578200740
(229mm x 152mm x 28mm)
Imprint: CMP Books
Publisher: Taylor & Francis Ltd
Publish Date: 1-Apr-2001
Country of Publication: United Kingdom
Books By Author Janice Reynolds
Complete E-Commerce Book, Paperback (March 2004)
Offers information on how to design, build and maintain a successful web-based business.
Going Wi-Fi, Paperback (October 2003)
Enables you to make informed decisions about planning and installing 802.11 'Wi-Fi' wireless networks. This book helps you tackle the challenge, whether installing Wi-Fi within an existing corporate network or setting up a wireless network from scratch in various businesses.
Practical Guide to CRM, Paperback (February 2002)» View all books by Janice Reynolds
In the global economy, the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. This book explores how to use CRM to integrate various channels and media of customer contact from the Internet through field sales into one system.
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Author Biography - Janice Reynolds
Janice Reynolds is a writer, editor, speaker, and consultant in information technology and the Internet/intranet. Prior to starting her own consulting firm in 1995, Ms. Reynolds was the litigation manager of a large New York City law firm. She is the author of The Complete E-Commerce Book. She has edited numerous technical books and led several e-commerce development teams. Ms. Reynolds provides advice to numerous budding entrepreneurs as the 'E-commerce Expert' on Allbusiness.com. She also consults with established companies concerning their technical needs.
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