Maintaining and Evolving Successful Commercial Web Sites
Managing Change, Content, Customer Relationships, and Site Measurement
By (author) Ashley Friedlein
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Maintaining and Evolving Successful Commercial Web Sites by Ashley Friedlein
Book DescriptionAshley Friedlein's first book, "Web Project Management: Delivering Successful Commercial Web Sites", became a bestseller and an essential reference for Web professionals developing new sites. "Maintaining and Evolving Successful Commercial Web Sites" addresses the realities of successful sites today, namely the notion that maintaining and evolving a site is actually a bigger commitment than launching it. Management wants to maximize returns and obtain reliable performance data, customers demand better service and insist on sites that are more advanced yet easier to use, and the Web site must increasingly be integrated with the entire business even as the amount of information it handles continues to grow. "Maintaining and Evolving Successful Commercial Web Sites" focuses more on process, reality, and pragmatism and less on strategic theory. It provides the reader with the knowledge, tools, approaches, and processes to manage key site maintenance and evolution projects, providing answers to the following questions: How can I better manage changes and updates to the Web site? How can I scale up to allow more contributions to the site and more content and still maintain quality and control? What is content management and how do I go about it? How do I go about personalization or community building? What is Customer Relationship Management (CRM) and how do I actually do it online? How do I measure and report on how well the site is doing? How do I avoid information overload? and How do I maximize the value the site creates? The book: includes case studies to demonstrate candidly how the issues discussed in the book translate into reality; describes content management & Customer Relationship Management (CRM) and how to go about implementing them; and, teaches how to measure & report on how well the site is doing, how to avoid information overload, & how to maximize the value the site creates.
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Book DetailsISBN: 9781558608306
(235mm x 191mm x 22mm)
Imprint: Morgan Kaufmann Publishers In
Publisher: Elsevier Science & Technology
Publish Date: 3-Jan-2003
Country of Publication: United States
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Author Biography - Ashley Friedlein
Ashley Friedlein is cofounder and CEO of e-consultancy (www.e-consultancy.com), an online and offline service for U.K. e-business professionals, providing access to the best e-business information and advice. Previously, he was lead strategist and senior producer at Wheel, where he successfully managed the development, delivery, and ongoing maintenance of several major Internet sites, in particular those for media owners. Ashley comes from a background in digital media production, having worked at Pearson and Bloomberg and with the major U.K. broadcasters. He is the author of Web Project Management: Delivering Successful Commercial Web Sites (2001).
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