Boundaries and Knowledge in Action
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Management Consultancy by Andrew Sturdy
Book DescriptionManagement consultants are typically seen as key mediators in the flow of management ideas. And yet little is known about exactly what happens when they work together with clients, behind closed doors in consulting projects. Do they really innovate or simply legitimate existing knowledge? This book presents research from a three year long 'fly-on-the-wall study' of consulting projects and challenges our taken for granted view of consultancy. It draws on and integrates theories of knowledge and social boundaries to reveal a picture of complex and shifting insider-outsider relationships. Here, the outsider or expert status of consultants in relation to their clients cannot be assumed in their day-to-day project interactions. Different actors, roles, and types of knowledge are involved in an interactive and dynamic process where various boundaries are constructed, reinforced, negotiated and transformed. The chapters selectively explore these dynamics, revealing the importance of boundary complexity, the role of humour and challenge in often tense relationships, and the importance of shared knowledge domains such as sector knowledge. This in-depth analysis of inter-organizational project teams also covers a wide range of consultancy contexts, drawing on cases studies which include: * a US-based strategy firm and a multinational client, * the public and private sectors, * a sole practitioner consultant, * IT implementation in financial services. The book is important for all those with an interest in management consultancy, project working and management knowledge as well as in innovation/change, inter-organisational relations, boundaries and professional services. The authors include some of the leading research experts on management consultancy as well as a former management consultant and current expert in management learning.
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Book DetailsISBN: 9780199212644
(240mm x 161mm x 18mm)
Imprint: Oxford University Press
Publisher: Oxford University Press
Publish Date: 26-Mar-2009
Country of Publication: United Kingdom
Books By Author Andrew Sturdy
Management as Consultancy, Hardback (January 2013)
Written for researchers, professionals and students, this book examines the dynamics and dilemmas of internal management consultancy.
Management Consultancy, Paperback (June 2010)
Management consultants are typically seen as key mediators in the flow of management ideas. And yet little is known about exactly what happens when they work together with clients, behind closed doors in consulting projects. Do they really innovate or simply legitimate existing knowledge? This book offers a 'fly on the wall' view.
Customer Service, Paperback (March 2001)» View all books by Andrew Sturdy
Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
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Author Biography - Andrew Sturdy
Robin Fincham is Professor of Organisational Behaviour in the Department of Management and Organisation, University of Stirling. His research interests have focused on innovation, particularly the strategic use of IT and, more recently, the role of management knowledge and ideas in organizational change and expert labour. His published work includes a co-authored book, Expertise and Innovation (1994, Oxford University Press) and a collection (co-edited with T. Clark), Critical Consulting: New Perspectives on the Management Advice Industry (2002, Blackwell).
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