Managing Information and Knowledge in the Public Sector
By (author) Eileen Milner
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Managing Information and Knowledge in the Public Sector by Eileen Milner
Book DescriptionFor the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.
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Book DetailsISBN: 9780415204224
(234mm x 156mm x 20mm)
Publisher: Taylor & Francis Ltd
Publish Date: 15-Jun-2000
Country of Publication: United Kingdom
Books By Author Eileen Milner
Lessons in Leadership, Paperback (March 2005)
'Lessons in Leadership' sets leadership within a policy and strategy development framework and explore the extent to which particular leadership competencies and behaviour traits may be necessary to realise the major agendas for change.
Delivering the Vision, Hardback (April 2002)
Delivering the Vision is a practitioner-focused text, accessible and relevant to all those interested in the management and reform of public sector organisations.
Managing Information and Knowledge in the Public Sector, Paperback (June 2000)» View all books by Eileen Milner
Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector.
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Author Biography - Eileen Milner
Eileen Milner is a Principal Lecturer in Information Management at the University of North London
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