Managing Intercultural Conflict Effectively
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Managing Intercultural Conflict Effectively by Stella Ting-Toomey
Book DescriptionThis is one of the first books that clearly emphasizes the role of culture and how culture serves as the primary imprint in our habitual conflict responses. It aims to improve understanding and communication among individuals from different cultural backgrounds and explains the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and integrates theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. Practical examples are used to illustrate the application of theory.
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Book DetailsISBN: 9780803948433
(229mm x 152mm x 13mm)
Imprint: SAGE Publications Inc
Publisher: SAGE Publications Inc
Publish Date: 21-Aug-2001
Country of Publication: United States
Books By Author Stella Ting-Toomey
Sage Handbook of Conflict Communication, Hardback (March 2013)
The Second Edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.
Communicating across Cultures, Paperback (February 1999)
This work presents a framework for understanding the impact of culture on communication and for helping students build intercultural communication competence.
Communicating Effectively with the Chinese, Paperback (September 1998)» View all books by Stella Ting-Toomey
Utilizing the 'self-OTHER' perspective as a conceptual foundation, the authors portray and interpret some of the distinctive communication practices in Chinese culture. They examine how self-conception, role and hierarchy, relational dynamics and face affect ways of conducting everyday talk in Chinese culture
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Author Biography - Stella Ting-Toomey
Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others. Dr. Ting-Toomey's teaching passions include intercultural conflict theory and practice and intercultural communication training. She is the 2008 recipient of the 23-campus wide CSU Wang Family Excellence Award, and the 2007-2008 recipient of the CSU-Fullerton Outstanding Professor Award. She has lectured widely throughout the United States, Asia, and Europe on the theme of mindful intercultural conflict competence. John G. Oetzel (PhD, University of Iowa), is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand. He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). Dr. Oetzel uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in the health care delivery process, and (3) partnerships between community members and academics to address community health. He is co-author (with Stella Ting-Toomey) of Managing Intercultural Communication Effectively (2001, SAGE) and author of Intercultural Communication: A Layered Approach (2009, Pearson). He is also the author of more than 60 articles and book chapters.
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